brandnio Posted October 10, 2009 Share Posted October 10, 2009 Hey, I looked and couldn't find this on the main website. Who would I call to get some replacement parts for the CTB16PC(kit)? One of them didn't come with the 6 pin phone jack connector and I had two other parts that got damaged due to my error. So I need to get those replaced so I can finish my display. Link to comment Share on other sites More sharing options...
James Peachee Posted October 10, 2009 Share Posted October 10, 2009 Check on the support page of the lor site. Scroll down to the bottom of the page. There you will find an email address for the kits or you can call the number, either works well.James Link to comment Share on other sites More sharing options...
stachows Posted October 10, 2009 Share Posted October 10, 2009 If you do not use the phone jack to connect your boxes, that should not be an issue for you.What are the other two parts?If they are resistors or something simple, Radio Shack may have replacements.I know I messed up two resisitors once, and was able to find replacements there...Scott. Link to comment Share on other sites More sharing options...
brandnio Posted October 10, 2009 Author Share Posted October 10, 2009 I broke either the 10uF or .1uF Cermaic capacitor, and one of the white integrated circuits.So, I won't have any problems running the board without the phone jack? Link to comment Share on other sites More sharing options...
stachows Posted October 10, 2009 Share Posted October 10, 2009 NO,If you do not plan on using it, the phone jack will not cause any harm if you do not solder it in... (That being said, if it was missing, I would still let them know...) I know Dan will take care of you.!!On the other two items... There is a difference between 10uF and .1uF is important(Page 6 if the user guide explains how to tell the difference), but you need to look at the voltage as well. I assume you mean either C0 or C1, both of which are 50V. and should be able to be found at Radio Shack for about $0.80For the White IC's, I assume you mean the "400V Triac opto-isolator - 6 pin DIP" They can be found online for about $0.63(Not at Radio Shack). Do a google search for "MOC3023"If you are unsure about any of this, you are better off calling LOR and having them ship you the correct parts...HTHScott Link to comment Share on other sites More sharing options...
Denny Posted October 11, 2009 Share Posted October 11, 2009 Just e-mail LOR; they will replace them at no charge. Link to comment Share on other sites More sharing options...
stanward Posted October 14, 2009 Share Posted October 14, 2009 Dan will definately be of help.Denny wrote: Just e-mail LOR; they will replace them at no charge. Link to comment Share on other sites More sharing options...
brandnio Posted October 16, 2009 Author Share Posted October 16, 2009 I called the number on the site and was told to email Kevin I think. I haven't heard anything back and I sent the email on tuesday. Is Dan's email dan@lightorama.com? I just sent an email to that address so I'm hoping it's the right one.Thanks for your responses guys. Link to comment Share on other sites More sharing options...
JeffF Posted October 20, 2009 Share Posted October 20, 2009 I emailed support@lightorama.com in the past for a fuse holder tab. I'm not sure I ever got an email response but I did get a two replacement tabs, a fuse, and a fuse cover in the mail shortly after I sent it. Link to comment Share on other sites More sharing options...
brandnio Posted October 20, 2009 Author Share Posted October 20, 2009 I got the parts yesterday so everything is good. Link to comment Share on other sites More sharing options...
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