JEFFREYM Posted February 5, 2009 Share Posted February 5, 2009 on Tues. Nov 7 2006 I purchased my lor package order number YHST-1552586516070-3483 on Dec 31, 2008 my laptop was stolen from my front yard at 8 pm while I went into my house to mix up a batch of bubbles fie my bubble machine when I returned I was in shock my show was stopped and laptop was gone! I made a police report , but was told that every 7 min in America a laptop is taken and 99.9% of them are not recovered , so now I have purchased a new laptop but don’t have the software anymore I guess my question is how do I replace it , can anyone help Link to comment Share on other sites More sharing options...
LightEnthusiast Posted February 5, 2009 Share Posted February 5, 2009 HiI would suggest sending an email to LOR support. That is the best chance of sorting your problem outLE Link to comment Share on other sites More sharing options...
cmoore60 Posted February 6, 2009 Share Posted February 6, 2009 Better yet, call LOR. They keep track of all that stuff. They will verify and then send you a link to download the software again. Once you have the download you will need to upgrade to the current version 2.1.6.Chuck Link to comment Share on other sites More sharing options...
Joe2000 Posted February 19, 2009 Share Posted February 19, 2009 You must still have the CD for the software. Hopefully you had previously installed & then went to test outside? Link to comment Share on other sites More sharing options...
evan.a Posted February 20, 2009 Share Posted February 20, 2009 sandi here's the thing. if you have the cds. there's no need to call or e-mail lor. the cd's are proof you have had the original purchase and after you run the disk it will entiltle you new pc to the updated for lor2.. if you do not have the cd's than you must e-mail or call lorsupport. Link to comment Share on other sites More sharing options...
Shubb Posted February 21, 2009 Share Posted February 21, 2009 When I bought the software in was download only.What CD's do you guys have? I'm sure LOR will e-mail a new download link if the original purchaser has a receipt.Scott Link to comment Share on other sites More sharing options...
Alan C Posted February 21, 2009 Share Posted February 21, 2009 There is an option in the web-store that allowed you to request a CD as well as the download for an additional $4.Regards,Alan. Link to comment Share on other sites More sharing options...
LightORamaDan Posted February 22, 2009 Share Posted February 22, 2009 Anytime you need a copy of your software, send an email to support@lightorama.com. include your order number OR the (email, zip code and name) on the order and a link will be sent to you.Dan Link to comment Share on other sites More sharing options...
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