New to s5. Lights not working

[Don]

What are the chances you're trying to run 16 channel controllers at 500k AND you don't have the latest firmware installed?

[gc75067]

i am running into something similar where when i run a show my ac lights are all over the place. when i turn the show off and play it via sequencer all of my AC lights work as they are supposed to.

having another issue with rgb that is weird though.

edit: trying the compress option now to see if that does anything.

Edited December 6, 2020 by gc75067

[emv304]

I was having the same issue that the hardware utility worked fine but the sequences did not.  I found that my controller had a firmware update available.  Once I installed the update, the lights in the sequence turned on.  My issue was then that the sequencer was not turning on the lights.  I did have a yellow status light in the right hand corner of the sequencer and the control panel is up and running.  Additionally, there was a red icon light in the system tray.  What I found the fix to be is that the network must be at 500 and enhanced with the firmware update.  The 500 and enhanced are options under network preferences.  A slower speed did not work.  I do have a gen 3 controller with S5 and Superstar.  The usb dongle was the black one.  
 

I have not seen a post were someone fixed this issue so I am posting this in case someone else has this problem.

 

[Nails Family Christmas]

MY PROBLEMS ARE SOLVED!!! YAY!!!

I was running the S5 software this year for the first time ever. I had two Gen 3 boxes and 1 Gen 1 box. So, I bought another box (Gen 3). Still didn't work. Realized that one of the other boxes needed a firmware update ... Done. Lastly, I ended up messing up a cat5 cable in the process of elimination ... replaced it. We have been up and running for three days now. I AM SO HAPPY. Thx to you guys and the folks at LOR. Christmas is back on !!!

[James Hill]

Should have looked around...I see you are now working...GREAT!