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New to s5. Lights not working


Nails Family Christmas
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Nails Family Christmas

I just upgraded to s5 this year with superstar addon. I am only using traditional lights this year. I've several problems and gotten help from LOR folks to get to this point. I set up some new sequences this year. Everything is working in the hardware utility. When I go to start a show for a test run, I hear the music, but the lights are not coming on. Do the sequences need to be saved in a certain file format and location? I am at the point of crying now. I am 9 days late on my regular season beginning and have done everything I know to do. PLEASE, someone give me a direction to work in.

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2 minutes ago, Nails Family Christmas said:

I've several problems and gotten help from LOR folks to get to this point.

I only see one ticket in there for you. It was about licenses.

How are you running the show? Mini Director? Showtime Director? Computer?
When the show is playing are the status lights solid or blinking?
 

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Nails Family Christmas
1 minute ago, Don said:

I only see one ticket in there for you. It was about licenses.

How are you running the show? Mini Director? Showtime Director? Computer?
When the show is playing are the status lights solid or blinking?
 

Yes, my license issues were handled. Then I had to order a new 485 adapter. Now I am using a PC and cat5 to 3 residential 16 channels boxes. Everything works with the hardware utility. I think it may be my sequences. I hear them playing, but the lights are not coming on. I just found something about the sequence compressor. I have not upgraded anything until this year. It's been 10 years since I started fresh. LOL A bit rusty with the software stuff. Do I need to compress all my sequences with the new software?

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Nails Family Christmas
2 minutes ago, Don said:

When the show is playing are the status lights solid or blinking?

I haven't looked. I can run show and check it. Stand by for update.

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Nails Family Christmas
9 minutes ago, Nails Family Christmas said:

I haven't looked. I can run show and check it. Stand by for update.

All 3 boxes have solid indicator lights on the boards

 

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Are these sequences S5 loredit files or are they the old S4 lms files.

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I'd also be checking to make sure that the ID's you used in the Preview match the ones that are actually in your display.

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Nails Family Christmas
15 minutes ago, PhilMassey said:

Are these sequences S5 loredit files or are they the old S4 lms files.

Brand new S5 loredit files. I started fresh this year using the Superstar addon

 

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Nails Family Christmas
11 minutes ago, Don said:

I'd also be checking to make sure that the ID's you used in the Preview match the ones that are actually in your display.

unit ids are 01, 02, and 03. The hardware did find all 3 units during setup

 

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Just now, Nails Family Christmas said:

unit ids are 01, 02, and 03. The hardware did find all 3 units during setup

And what are your sequences set to?

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Nails Family Christmas
1 minute ago, Don said:

And what are your sequences set to?

i assumed they were set up on the same default as the units in order. How do I check that? Sorry for my ignorance.

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This is probably not your issue but you will need to properly create your playback files.. You should add the sequence loredit files to a show in show editor and save it.

Open Sequence Compressor in the Control Panel right click menu and select that show in the compress an entire show section.

When it completes it will have created the proper files in a hidden folder to use in the show. The show player can do this but the first pass will be very slow.

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Nails Family Christmas
6 minutes ago, PhilMassey said:

This is probably not your issue but you will need to properly create your playback files.. You should add the sequence loredit files to a show in show editor and save it.

Open Sequence Compressor in the Control Panel right click menu and select that show in the compress an entire show section.

When it completes it will have created the proper files in a hidden folder to use in the show. The show player can do this but the first pass will be very slow.

I'm trying this now. It said only 2 were compressed.

 

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Nails Family Christmas
2 minutes ago, Nails Family Christmas said:

I'm trying this now. It said only 2 were compressed.

 

Well, that wasn't it. Crap

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Nails Family Christmas

I think my show has Covid

 

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This has to be something 'basic' that's just getting missed.

If you are positive that the Controller ID's match what you have in the preview

  1. Close ALL LOR programs. (Make sure you 'Unload LOR' if you have the Control Panel Running.)
  2. Open Sequencer. Create new Animation. Make it 5 minutes long or so.
  3. Choose the Preview that you know (or think) is good.
  4. Observe. Do you have a yellow light bulb in the lower/right part of the screen?
  5. Hit Play in the Sequencer. No, you have no events yet. This is on purpose. Go look at the controllers. Indicator flashing or solid. Assuming solid
  6. Now turn all the channels in your Sequence to On.
  7. Hit Play - Do the lights come on?

If you haven't already, go ahead and re-install the RS485 drivers.

http://www1.lightorama.com/firmware-updates/  Bottom of page

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7 hours ago, Nails Family Christmas said:

I think my show has Covid

 

Look me up, Im in Alabaster and can probably help you with your problem.

JR

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What are the chances you're trying to run 16 channel controllers at 500k AND you don't have the latest firmware installed?

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i am running into something similar where when i run a show my ac lights are all over the place. when i turn the show off and play it via sequencer all of my AC lights work as they are supposed to.

having another issue with rgb that is weird though.

edit: trying the compress option now to see if that does anything.

Edited by gc75067
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I was having the same issue that the hardware utility worked fine but the sequences did not.  I found that my controller had a firmware update available.  Once I installed the update, the lights in the sequence turned on.  My issue was then that the sequencer was not turning on the lights.  I did have a yellow status light in the right hand corner of the sequencer and the control panel is up and running.  Additionally, there was a red icon light in the system tray.  What I found the fix to be is that the network must be at 500 and enhanced with the firmware update.  The 500 and enhanced are options under network preferences.  A slower speed did not work.  I do have a gen 3 controller with S5 and Superstar.  The usb dongle was the black one.  
 

I have not seen a post were someone fixed this issue so I am posting this in case someone else has this problem.

 

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Nails Family Christmas

MY PROBLEMS ARE SOLVED!!! YAY!!!

I was running the S5 software this year for the first time ever. I had two Gen 3 boxes and 1 Gen 1 box. So, I bought another box (Gen 3). Still didn't work. Realized that one of the other boxes needed a firmware update ... Done. Lastly, I ended up messing up a cat5 cable in the process of elimination ... replaced it. We have been up and running for three days now. I AM SO HAPPY. Thx to you guys and the folks at LOR. Christmas is back on !!!

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Should have looked around...I see you are now working...GREAT!

 

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