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Something just happened to my Pixie16???


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Hi all,

 

Normally I can tell that the controller is working because I can hear the fan going but all of a sudden it is much quieter and the HU can no longer find it.

 

I can see the light on at the bottom of the unit and across the two top power leads I measure 12V so it should be working.  What could possibly be wrong?  1 day away from lightshow for a local fundraiser for Halloween ... Help!  Please!

Does this sound like anything anyone has run into before?

 

Much appreciation.

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On 10/24/2020 at 3:48 PM, filetme said:

Hi all,

 

Normally I can tell that the controller is working because I can hear the fan going but all of a sudden it is much quieter and the HU can no longer find it.

 

I can see the light on at the bottom of the unit and across the two top power leads I measure 12V so it should be working.  What could possibly be wrong?  1 day away from lightshow for a local fundraiser for Halloween ... Help!  Please!

Does this sound like anything anyone has run into before?

 

Much appreciation.

Do a factory reset

Hold the white button down and unplug the unit.

Continue to hold down and plug the unit back up.

When the led flashes fast release- factory restore done.

The fan doesn’t mean the controller is working.


Trybthe factory reset and post up the results.

Also change your data cable. 

The fan comes and goes.

JR

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Also- check that you have not changed your max unit ID to something lower than the pixie16’s highest unit ID 

HU- top right corner “max unit ID”

JR

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5 hours ago, dibblejr said:

Also- check that you have not changed your max unit ID to something lower than the pixie16’s highest unit ID 

HU- top right corner “max unit ID”

JR

Had a technician look at the board and he narrowed the issues down to inside the DSPIC33EP512MU810-I/PT microprocessor.

Not much to do except replace the board.

My lightshow (which is a fundraiser for the local arts community) is supposed to start tonight :S

Good times.

 

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Something went wrong on your end.

I have built over 100 now, helped hundreds of people with theirs and have never seen a failure other that a user mistake.

Accidentally or unknowingly connecting the controller directly to the Ethernet port are the only errors that were terminal to the board.

When doing fundraisers it’s always a good point to have a spare of everything if it’s that critical.

Best of luck with your show. 

JR

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The board was working for about a month.  When we loaded it up on Saturday and ran a soak test it died about 2 hours in.  Nothing unusual going on ... it just stopped working.

Has anyone ever replaced the PIC on a board?  How would the Pixie Config/Code get loaded onto a PIC that we would replace onto the Pixie16D board?

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FYI ... The PIC microcontroller was the problem and the unit has been replaced.

LOR took really good care of us and got us an emergency replacement within a couple of days.  Really good service and they were VERY understanding of my panic situation.  I am very pleased by the level of support both from LOR and from these forums.

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1 hour ago, filetme said:

LOR took really good care of us and got us an emergency replacement within a couple of days.  Really good service and they were VERY understanding of my panic situation.  I am very pleased by the level of support both from LOR and from these forums.

I have been reading this forum for about eight years.  I cant tell you how many times I have seem a post similar to this.  LOR customer service is second to none.

Glad you are back up.

 

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