Dr. Jones Posted May 18, 2008 Share Posted May 18, 2008 DanWhen would be the best time for me to send a board or two in for repairs? I know you are going to be busy with the up comming sale and don't want to interfere with getting everyone's orders filledOne board, a 16D had a scorched pad at one of the triacsThe other, a 16PC, appears to have a bad computer chip - going to swap with a good board and verify - should this be the case -I'll just ask for you to send me the chip and save on the shippingThanksChris Link to comment Share on other sites More sharing options...
J_Plak Posted May 18, 2008 Share Posted May 18, 2008 Hey Chris, email Tech Support: Support@lightorama.com about thisas they will let you know Jerry Plak Link to comment Share on other sites More sharing options...
Dr. Jones Posted May 19, 2008 Author Share Posted May 19, 2008 JerryI wanted the info about sending the boards to get out to everybody. I want to know if I should send them in now or should i wait until later in the year when the nice people at lor are a little less stressed. Link to comment Share on other sites More sharing options...
J_Plak Posted May 19, 2008 Share Posted May 19, 2008 no problems Chris,sometime there Tech Support working weekends, but don't on the forum.Jerry Link to comment Share on other sites More sharing options...
LightORamaDan Posted May 20, 2008 Share Posted May 20, 2008 Send the card in as soon as possible. The current queue is about 1 week.Dan Link to comment Share on other sites More sharing options...
kennysmi Posted June 5, 2008 Share Posted June 5, 2008 How do I go about sending a board in for repairs? I put together the kit It is the CTB16K It was the first one I did. I cant seem to get it working. The transformer gets hot. I have read other post and checked for solder problems. I dont see anything wrong. I thought I was doing so well while putting it together. What a bummer when it didnt work.Any help would be appreciated. ThanksKenny Link to comment Share on other sites More sharing options...
Guest wbottomley Posted June 5, 2008 Share Posted June 5, 2008 Try this first: http://www.lightorama.com/Documents/Kit_Troubleshooting_Guide.pdfIf your problem is not solved, send an email to support@lightorama.com and someone will help you out. Link to comment Share on other sites More sharing options...
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