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pixcon 16 no control of lights


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OK so I have asked a few questions to a few people but I need to broaden my search. I just purchased the pixcon 16. as far as I can tell everything is set up correctly . however the issue I am currently have is the controller will not operate the led strings even with using the manual button on the controller itself. I have checked the voltage from the controller to the strips. the wiring matches exactly to the controller out puts. I have tried every single led pixel type even though I know I have the 2811/12 strips bought from holidaycaro two years ago and used them with a sandevice.   Has any one else had a problem with the pixcon not wanting to control the lights?

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