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S4 video option "show video"


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My friend, yes not me, my friend, is awaiting his first LOR package. He is working working with S4 basic version. He is making a small video clip in MP4. He has added it as his media file but no video window pops up and the "show video" option will not stay checked.

I tried to help but could not find the reason. Is because he is in basic?

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