LOR fixed my ELLs quite reasonably.. Thanks LOR

[plasmadrive]

So today I got the bill for repairing two of my ELLs that had issues.  One of them had a bad board but they found another V4 and put that in and it is good.

 

So this whole thing of replacing a jack on one and replacing the board on the other was very reasonable given that they were way out of warranty.  The shipping cost was pretty steep, (cost me $8 to ship there and $20 to ship back), but I am willing to let that be and call it good.  Over all it cost about $34 each (averaged between the two) including shipping both ways.

 

Thanks LOR.. nice job..

 

Craig

[DevMike]

We don't make anything on shipping.  I think we charge a couple of bucks for materials and boxes.  I'm pretty sure the Shipping department workers own stock in mfgs of Bubble Wrap and Peanuts.  UPS also has a horrible first pound rate, along with the surcharge they add because of 'residential' addresses.  Don't bother trying to tell them you run a business from home.  They don't care....

 

But with that said, I found your RMA and asked shipping that they verify the amount.  Sometimes (no guarantees) they can get it out the door for less.

[plasmadrive]

Hi Mike,

 

While I appreciate your efforts, please do not have anyone waste time on this.  I am quite happy with the final overall outcome. 

 

Thanks,

 

Craig

[Mega Arch]

Hi Mike,

While I appreciate your efforts, please do not have anyone waste time on this. I am quite happy with the final overall outcome.

Thanks,

Craig

Mike,

With a great attitude like Craig has,

probably should just make his entire ticket go away.

[DevMike]

Sorry Craig.  It's our pleasure to look at it again for you.   Like I said, sometimes we can re-do the shipping method to save money and I want to make double sure.

 

Daniel - Craig's attitude is definitely why I asked that it be looked at again.  Catch more flies with honey and all that

[plasmadrive]

Thanks Mike... but I already paid the bill... I am not worried about a few bucks... besides the tech saved me about $55 by finding a V4 board laying around and swapping mine out for the one he couldn't fix.  I can live with that..

[DevMike]

I heard back from shipping.  Unfortunately once properly packed, the items wouldn't fit into a flat rate box, which upped the amount.  Once we added in materials cost and insurance UPS ended up being the better cheaper solution - at $18.

[plasmadrive]

It's all good!   shipping has gone nuts for everyone.  It is getting more and more expensive these days..

[CLD Kevin]

UPS changed their rates from actual weight to dimensional weight. For example if you have a box that is 12x12x12 you are charged a rate of 19lbs even if the actual weight is 5lbs. That has increased the charges by a lot especially for large box, light weight items. FedEx now does the same.

USPS is less on smaller items but still more on the larger boxes...even with ups/fedex rate hikes.

I tried talking to my acct rep. As Mike stated....UPS doesn't care.

[ShaggySS]

I never understood shipping prices.  They are insane.  USPS seems to be pretty decent lately.  While for my few ebay shipments a year its easy to switch.  Not the same for an actual business.  Though I am a big AMAZON shopper and I noticed they started using USPS more lately.  I ordered some stuff the other day and it actually showed up Sunday!  I just did the free standard shipping.