Just wanting to what everyone eles thinks about LOR's Customer Service?

[blklabman_1]

But I guess I was wrong!! Still have no conformation on if order was received. All I got is a ticket number.

[Surfing4Dough]

But I guess I was wrong!! Still have no conformation on if order was received. All I got is a ticket number.

So if not wanting to contact them through their online system or email, I guess you could contact them through postal mail (I suggest certified):

Light-O-Rama, Incorporated

PO Box 149

Hudson Falls, NY 12839

[tjflory]

You got that right Gary!

X3. (Mike rocks!)

tj

[LOR Staff]

Unfortunately, I'm only a developer and I don't have access to your order. I have access to our ticket system, and to the licensing system which is why I reached out to you about your software order.

Now that we have your inquiry in the correct area, that being the ticket system, you should have an answer within the next 1-2 business days. I will continue to monitor this ticket and ensure that you get an answer ASAP.

[blklabman_1]

Here is the screen shot copied in note pad then cut pasted here.

This is for my Money order order. That no one tell me it is there.

Mailed to LoR on 9-4-12. With 3 Western Union Money Orders.

#1 14528524314 For $500.00

#2 14528524315 For $210.57

#3 14528524313 for $500.00

Ship info:Rick Poff

Street:

State: OR

Zip:97322

SHIP Method: UPS Ground

Order:

4- Card Assembled (complete Package)

cat5 cable: No cat5 cable

Country USA & Canada $759.80

2- CMB-16D QC

Deluxe DC

card $179.90

1-SPK-ST

Generic Stater Package

Feature Advanced (+$69.00

Connector UsB-USB 485

Cable 10ft cat5 Cable

Software: Download & CD (+4.00) $113.95

1- Whole House FM Transmitter 2.0 $124.95

Subtotal: $1178.60

Shipping: $55.54*

Tax:$.00

2% savings: $23.57

Total: $1210.57

Order#2

order yhst-1552586516070-36869 from Light-O-Rama

Date Fri Aug 10 12:45:58 EDT 2012

Ship to Ricky Poff

Albany OR 97322

US United States

541-328

Bill to Same

E-Mail blklabman_1@yahoo.com (emailed)

Via UPS Ground

Payment Visa

Name Code Qty Each Options

----------------------------------------------------------------------------------------

RJ-45 to XLR 3-pin Male ADAPTER-RJ-XLR-3PIN-MALE 1 8.95

RJ-45 to XLR 3-pin Female ADAPTER-RJ-XLR-3PIN-FEMALE 1 8.95

12 Pack - Fuses 15A Fast FUSE-12Pack-15A 1 4.25

Acting Ceramic

Subtotal 22.15

Coupon discount -0.44

(tryforfree)

Subtotal 21.71

Shipping 15.89

Tax 0.00

Total 37.60

Order#3

order yhst-1552586516070-36749 from Light-O-Rama

You can always find out the current status of your order by going to

https://order.store.yahoo.net/OS/stat?yhst-1552586516070+36749+77e5b47bc6587f0c5edc

Date Thu Aug 9 07:34:17 EDT 2012

Ship to Ricky

Albany OR 97322

US United States

541-

Bill to Same

E-Mail blklabman_1@yahoo.com (emailed)

Via UPS Ground

Payment Visa

Name Code Qty Each Options

-------------------------------------------------------------------

Smart DMX Interface - iDMX1000 1 199.95

iDMX1000

Subtotal 199.95

Coupon discount -4.00

(tryforfree)

Subtotal 195.95

I been trying to get answers on Order #1 on ever been received?

With no answer to date!!!

Emailed this:

From: Ricky Poff <blklabman_1@yahoo.com>

To: "info@lightorama.com" <info@lightorama.com>

Sent: Friday, August 10, 2012 6:07 PM

Subject: Checking on a Order

Hi, I sent in an order in last Saturday via USPS and 3 money orders. I'm just checking to make sure someone received that order sometime this week.

For a little peace of mind.

Thanks,

Rick Poff

-----------

I guess that link is not correct. I did not receive that redirect.

Then had a PM with DevMike with his reply about getting licence for software.

DevMike has replied to a personal conversation

Show Details

blklabman_1,

DevMike has replied to a personal conversation entitled "Checking for about license for software".

DevMike said:

======================================================================

Sorry, looks like the orders people haven't created it yet. Sorry

======================================================================

PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL!

You can reply to this personal conversation by following the link below:

-------------

I returned him a PM

With the question.

Does LOR even gotten the order?? On 9-12-12

No reponse back.

Mistakes I made.

I should have required some kind of proof that LOR received the mail. (certified Mail)

missing a redricted web page.

Using try for free (not understanding it berfore placing order.)

At this point I have been made like I'm trying to scam LOR.

Rick

[LOR Staff]

Please stick with the ticket created for you in our help desk system. It will ensure that you get the fastest response.

Creating multiple tickets and/or continuing to post here is just going to confuse the issue even more. I realize that you are upset, but this is the best way I can help you.

[Don]

Tickets have been opened via the Help Desk ticketing system. Please continue to utilize the help desk for the quickest resolution to this issue.

[LOR Staff]

Ricky --

The order's department has replied to your ticket. Please PM me if you did not receive their reply.