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cate 5 cable port tipping down


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I have the Showtime pro controllers. on the cat 5 cable ports, the top of the Port is pulled away from the board just a little bit causing it to tip down and forward. is this normal, or do I need to snap it back into place? I have 10 controllers, and probably 4 or 5 of them have this issue. 1 controller I snapped it back in, and now it is kind of glitchy not sure if it's the port itself, or the wires inside the cat 5 port need to be bent more upkward, need to investigate further all other controllers do work, I'm just trying to prevent future headaches thank you for your help

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