Unable to find Adapter

[Dan Ancona]

When in in the Network Config, I am attempting to set up an LOR dongle for DMX. Under Network Preferences I choose DMX tab, simple, it is set for Universe 1 adapter radio button is checked. I go to the drop down and only thing comes up is none.

I've tried various things such as rebooting, alternating USB ports and two seperate dongles without success.

Any ideas?

[Dennis Cherry]

Your adapter has to be plugged in to see the Adapter ID.

If it is E1.31 you have to enter the IP addresses.

Which way are you trying the configure?

[zman]

Mark sure your LOR Control Panel is loaded so that the Listener is automatically fired up.

[Dan Ancona]

Adapter is pluged in. Attempting to set up a DMX universe via a LOR usb485 dongle.

[zman]

Understood, is your LOR Control Panel loaded so that the LOR Listener is running.

[Dan Ancona]

Mark,

the listener doesn't run if there is no DMX running and since I can't get the PC to 'see' the adapter .....

Edited August 26, 2012 by Dan Ancona

[zman]

Does your adaptor run an LOR controller? Maybe the USB485 is toast.

[Dan Ancona]

Does your adaptor run an LOR controller? Maybe the USB485 is toast.

I have 2 and they both work w/ LOR controllers.

[Dan Ancona]

Reinstalled the drivers from the LOR disk - seems to be ok now. Will test later.

[MikeA]

I had the same problem and LOR help fixed it. Here is the email

Mike Arnott,

A Light-O-Rama help desk staff member has replied to your request, #644313 with the following response:

First let's make sure the Windows low level driver is installed for that adapter.

Make sure all LOR program are stopped and shows are disabled.

Unplug the USB adapter.

Use this link to get the USB driver installer. Download it and save it to your Desktop:

http://www.lightorama.com/downloads/CDM20814_Setup.exe

Once you have downloaded it and saved it to your desktop, double click the file which will run the driver installer. (make sure that the USB adapter is unplugged).

Once the installer has completed,

1. Run the LOR hardware Utility.

2. In the “Setup Comm Port” section (Top left of screen) click on the “Manual Select” dropdown.

3. Make note of which comm ports are present.

4. Stop(Exit) the Hardware Utility Program

5. Plug in the USB adapter (wait 15 seconds for it to be recognized)

6. Run the Hardware Utility Program. Check the Manual Select dropdown and a new com port should now be present. Select that new comm port as your show port.

We hope this has sufficiently answered your questions. If not, please login to your account at the address below for a complete archive of all your help desk requests and responses.