Superstar

[maccnh]

Hello I have S3 Advanced and wanted to add Superstar so I went to upgrade and it cam back as I don't have a license. But took my money

[JD321]

Did you get a email with a new license key. If I remeber right you should get a new key.

Jeff

[maccnh]

It did not, It says I don't have a license. But do have a license in S3 adv.

[Don]

maccnh wrote:

It did not, It says I don't have a license. But do have a license in S3 adv.

You need to make sure you use the same email address when purchasing an upgrade, etc., as you did when you first bought the license.

http://lightorama.com/licenseRetrieval.html
http://lightorama.com/licenseCheck.html

If you can't get your license information via either of these links, you will want to contact LOR support ( http://www.lightorama.com/support ) and put in a ticket there. They'll be able to help get the license situation straightened out for you.

[maccnh]

Feature Level: Advanced

SuperStar Feature Level: Demo

Seats: 5
Max Version: 3.7 (and any future versions released by January 13, 2013)

[Don]

maccnh wrote:

Feature Level: Advanced

SuperStar Feature Level: Demo

Seats: 5
Max Version: 3.7 (and any future versions released by January 13, 2013)

Take that information (along with the license number) and submit a ticket at lightorama.com/support

Include you payment information (so they can find it quicker) and they will get it straightened out for you.

[maccnh]

Ok sent ticket

Thanks