bestone Posted October 15, 2011 Share Posted October 15, 2011 So I renewed my license today and purchase the SuperStar addon to allow up 24 CCR's as well. Trying to register the license and I keeping getting a Registration Error with the message Activation Issue: 10. This is a fresh install of S3 on a new PC. Any ideas what I might be doing wrong? Link to comment Share on other sites More sharing options...
cenote Posted October 15, 2011 Share Posted October 15, 2011 email software@lightorama.com, usually pretty quick on there reply's Link to comment Share on other sites More sharing options...
weazle Posted December 1, 2011 Share Posted December 1, 2011 Same Issue 10 here! I emailed them with the following info (including it here in this forum thread for future help to others):I have a license for S2.... purchased the Super Star 2_ccr package that contains the S2 - to - S3 upgrade license. I retrieved the license code from the email and upon registering I receive:"Registration error.Please make sure the name and license key exactly match those in your registration information.Activation Issue 10" I've copy-pasted the exact info, typed it in manually, checked for hidden spaces, had my wife do it, reinstalled and tried everything all over again... all to no avail. Here is the info supplied to me in the email:==============================Name: Scott Kenniston *This license supports S3*License Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXFeature Level: DemoSuperStar Feature Level: 2_CCRSeats: 5 MaxVersion: 3.7 (and any future versions released by November 30, 2012)============================== Link to comment Share on other sites More sharing options...
weazle Posted December 1, 2011 Share Posted December 1, 2011 Lol! The forum editor wouldn't let me type after the quoted area!I'll post whatever solution they give me here when they get back to me.... Link to comment Share on other sites More sharing options...
bisquit476 Posted December 1, 2011 Share Posted December 1, 2011 weazle wrote: Same Issue 10 here! I emailed them with the following info (including it here in this forum thread for future help to others):I have a license for S2.... purchased the Super Star 2_ccr package that contains the S2 - to - S3 upgrade license. I retrieved the license code from the email and upon registering I receive:"Registration error.Please make sure the name and license key exactly match those in your registration information.Activation Issue 10" I've copy-pasted the exact info, typed it in manually, checked for hidden spaces, had my wife do it, reinstalled and tried everything all over again... all to no avail. Here is the info supplied to me in the email:==============================Name: Scott Kenniston *This license supports S3*License Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXFeature Level: Demo SuperStar Feature Level: 2_CCRSeats: 5 MaxVersion: 3.7 (and any future versions released by November 30, 2012)==============================For some reason, your license seems to be showing as demo, don't think that's correct. Link to comment Share on other sites More sharing options...
weazle Posted December 1, 2011 Share Posted December 1, 2011 Was thinking the same thing.... One line says *This license supports S3*, and the feature line says "Demo"?!? yeah - doesn't make sense.... Link to comment Share on other sites More sharing options...
bob Posted December 1, 2011 Share Posted December 1, 2011 "Feature Level Demo, SuperStar Feature Level something" usually occurs if you purchased the SuperStar license using a different email address than you used to purchase your original LOR license.I suggest opening a ticket on our help desk about this. Let them know that your SuperStar license was not applied to your original license (presumably due to using a different email address), and they'll take care of it. Link to comment Share on other sites More sharing options...
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