evan.a Posted October 16, 2009 Share Posted October 16, 2009 Dan, Is there a back order on in state orders? or is it just overseas? Link to comment Share on other sites More sharing options...
LightORamaDan Posted October 17, 2009 Share Posted October 17, 2009 evana wrote: Dan, Is there a back order on in state orders? or is it just overseas?Most US orders are shipping within 2 business days. There is a backlog on Color Ribbon orders as we are still trying to catch up on those. ServoDog orders are also backlogged but we should be caught on on them within a few days. Link to comment Share on other sites More sharing options...
LightORamaDan Posted October 17, 2009 Share Posted October 17, 2009 The originator of this thread asked that it be deleted. His original post was because he was concerned. He is a repeat customer from outside the US. He ordered recently order but then after a few days had not heard from LOR (other than the automated reply).Rahter than delete the thread completely I left the information about delays.I also want to thank the person who PMed me to let me know about this thread. Unfortunately, I do not have as much time as I would like reviewing posts. If someone wants to get my attention, a PM or an email do dan@lightorama.com gets my attention quickest.From a customer service perspective, our turn around time gets a little slower as the Christmas season approaches. We do bring in part time help but just as you see in busy stores, the lines can get a little longer. Being a highly seasonal business just makes it worse!However it would go a long way if we at least sent the customer a "heads up" email, other than the system generated one, when their order is going to take longer than a day or two to process.Dan Link to comment Share on other sites More sharing options...
Recommended Posts