CATESJAOR Posted September 10, 2022 Share Posted September 10, 2022 So, I have S6 installed and running. I have both my PC and my android device connected to the internet, even the same network. The PC shows a cloud with an exclamation point and when I hoover it says "Waiting for phone connection". On my phone I typed the same name and license info, it also has the cloud with exclamation point, but when I press it, it doesn't do anything. I get the error in red, Login failed: An unexpected error occurred while trying to retrieve your licenses. Is this a LOR issue or am I missing something on my end? Link to comment Share on other sites More sharing options...
htebault Posted September 10, 2022 Share Posted September 10, 2022 I have the same issue with my IPhone - Link to comment Share on other sites More sharing options...
Jimehc Posted September 10, 2022 Share Posted September 10, 2022 Verify your login information with the email that LOR sent you - it is case sensitive... Link to comment Share on other sites More sharing options...
CATESJAOR Posted September 10, 2022 Author Share Posted September 10, 2022 Verified and even tried copy paste. Same issue. Link to comment Share on other sites More sharing options...
Daryl Hurd Posted September 11, 2022 Share Posted September 11, 2022 (edited) I have a similar problem, I can login but it never connects to my computer. Edited September 11, 2022 by Daryl Hurd Link to comment Share on other sites More sharing options...
Daryl Hurd Posted September 12, 2022 Share Posted September 12, 2022 I figured it out. I had to turn off the cloud on my PC control panel then logout of the phone. Then turn on the cloud on the control panel and then log into my phone. Seemed to pickup fine after reseting it. Link to comment Share on other sites More sharing options...
CATESJAOR Posted September 12, 2022 Author Share Posted September 12, 2022 Ok, decide to force stop the app, then delete data, then delete any saved LOR login info. Then uninstalled the app. Rebooted my phone, reinstalled and did a copy and paste of all the info from the emailed license info. Now it works. Not as cool of an app as I thought it would be, but it's something new to play with. Link to comment Share on other sites More sharing options...
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