Software Key Missing

[kevinito]

Greetings,

I purchased a kit and it arrived a few days ago; however, I am still awaiting the license key via email. I've already checked junk/spam folder.

Can anyone direct me please?

Thanks.

[k6ccc]

Open a Help Desk ticket.  Link for the Help Desk at the top of the forum pages.  They are normally quire responsive.

 

[Orville]

Go to this page:  http://lightorama.com/licenseCheck.html

Scroll down until you see this:

Have your license status emailed to you   E-mail address: [                      ]   In the box on the linked page, put in the e-mail address you used when you purchased your license.  Your license key should show up within 1-5 minutes {normally}.  But if you no longer have that e-mail account or changed it, you'll need to contact the Help Desk to make changes so you can retrieve your license.   I just tested it and it worked out just fine, got my license in less than a minute or two,.  You may need to add the light-o-rama e-mail address it comes from to your safe senders list so that it comes in, that e-mail address is:  @lightorama.com   You need to whitelist this to receive e-mails, as sometimes some e-mail clients won't even deliver the e-mail to your inbox or spam folder if this isn't done. Good Luck!