dougd Posted August 8, 2017 Share Posted August 8, 2017 Been working on a sequence for a while. I upgraded to 4.3.22 today and was working on the sequence. I tried to save and I got this error. https://1drv.ms/i/s!ApgRhyoQKfS8hb8ylZDinbw53QanPw Link to comment Share on other sites More sharing options...
k6ccc Posted August 8, 2017 Share Posted August 8, 2017 Sounds like you are not registered. Re-run the registration. Link to comment Share on other sites More sharing options...
dougd Posted August 8, 2017 Author Share Posted August 8, 2017 Help/About shows I am using the 40 ccr version. Link to comment Share on other sites More sharing options...
dougd Posted August 8, 2017 Author Share Posted August 8, 2017 Looks like I better go back to 4.3.18 until I figure this one out. I opened up the sequence I had been working on for a while on my home computer. Worked on it for about 2 hours last night before I tried to save it, (first mistake). When I tried to save it would only let me save as encrypted or something like that, saved with a .supe extension. This morning I went to open that sequence on my work computer, I save everything to a onedrive folder and can open anything at work just like from home. So I got a message saying it was saved as an encrypted file and can only be opened on the computer that had saved it. Here is where the problem started, I didnt realize it had opened a file with the same sequence name. I was going to do some testing and did a few effects on what appeared to be a blank sequence but when I saved it it overwrote the sequence I had tried to open. Bummer.. Then of coarse I made the final mistake, deleted the small sequence I had just created before looking at the recycle bin on onedrive which now just had the newest deleted file. Luckily just lost the couple hours work from last night. Live and learn I guess. Link to comment Share on other sites More sharing options...
BrianBruderer Posted August 8, 2017 Share Posted August 8, 2017 How many channels does the sequence have that you are trying to save? In 4.3.22 if you are saving a sequence that is larger than the license level you have then it saves it as an encrypted file. But it does not mean you have lost the work, but it does mean that you can only open the file from the computer you saved it on. The Sequence Editor in the 4.x releases behaves the same way, that is, if you save a sequence that uses more channels than what your license supports then it saves it as an encrypted file. If you email the .supe file to me I will save it as .sup file and send it back to you and you can then edit it from your work computer using 4.3.18. Link to comment Share on other sites More sharing options...
dougd Posted August 8, 2017 Author Share Posted August 8, 2017 I went back to 4.3.18 to finish up what sequences I have started already. Once those are finished I will go to 4.3.22. Link to comment Share on other sites More sharing options...
james morris Posted August 8, 2017 Share Posted August 8, 2017 I have to 4.3.22 pro 40 ccr when i tried to save a converted gif animation to sub file it told me my lic was not good to do this 4.3.18 does it saved it encrit file instead Link to comment Share on other sites More sharing options...
BrianBruderer Posted August 8, 2017 Share Posted August 8, 2017 In 4.3.22 you can always save a sequence. If your license supports the number of channels that you are sequencing then you can save it as a standard .sup file. If your license does not support the number of channels you are sequencing then you must save it as an encrypted file. Encrypted files end with .supe. You can open the encrypted .supe file and edit it and save it the same as a .sup file. How many channels are you sequencing? Link to comment Share on other sites More sharing options...
james morris Posted August 9, 2017 Share Posted August 9, 2017 It was only 16 channels I was trying to do Link to comment Share on other sites More sharing options...
BrianBruderer Posted August 9, 2017 Share Posted August 9, 2017 James morris, dougd, please send me an email to brian@superstarlights.com. I want to figure out why it is making you save to an encrypted file. Link to comment Share on other sites More sharing options...
dougd Posted August 9, 2017 Author Share Posted August 9, 2017 (edited) Mine was due to saving more channels than my license was good for. My visualizer file had 4 16x50 trees in it. I dropped it down to 2 trees and it would save just fine. Edited August 9, 2017 by dougd Link to comment Share on other sites More sharing options...
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