brichi Posted February 19, 2017 Share Posted February 19, 2017 So I have a bad Pixie16 and a ticket in, I know the Helpdesk is closed on the weekends but doe anyone know if they're closed tomorrow too (2/20) for presidents day? Link to comment Share on other sites More sharing options...
default Posted February 20, 2017 Share Posted February 20, 2017 If you have a ticket in, then you are good to go. I have gotten answers back at times and days I did not expect. I also have a Pixie16 problem, mine all of a sudden wouldn't connect to the network. I tried changing the Comm chip, no go. It's all packed ready to go in for repair. Just curious what's the problem with yours? Alan... Link to comment Share on other sites More sharing options...
brichi Posted February 20, 2017 Author Share Posted February 20, 2017 thanks for the response mine connects to the pc and I can see it and change unit numbers and such but get nothing to the lights at all, even pressing the "test" button does nothing Link to comment Share on other sites More sharing options...
dibblejr Posted February 20, 2017 Share Posted February 20, 2017 I hate to hear this since I have 2 of them. Guess I need to get my act together and test. I guess I'm going to spend tomorrow testing brand new pixie 16's instead of sequencing. Link to comment Share on other sites More sharing options...
brichi Posted February 20, 2017 Author Share Posted February 20, 2017 yeah its killing me too cause I finally had a weekend off, ordered it to have it by Friday so I can setup and test a 16 ribbon tree and that all got shot to [Foul Language Used] once I plugged it in and smelled burning and nothing worked, shame Link to comment Share on other sites More sharing options...
dibblejr Posted February 20, 2017 Share Posted February 20, 2017 Just now, brichi said: yeah its killing me too cause I finally had a weekend off, ordered it to have it by Friday so I can setup and test a 16 ribbon tree and that all got shot to [Foul Language Used] once I plugged it in and smelled burning and nothing worked, shame Yes, gotta wonder. The good is they are great with their Customer Service. I have 2 so hopefully they both work or at least one so I can work on the matrix. Link to comment Share on other sites More sharing options...
robongar Posted February 20, 2017 Share Posted February 20, 2017 Hmm, not happy to hear a problem with the "pixie16. I was getting ready to buy one. Watching enthusiastically. Link to comment Share on other sites More sharing options...
DevMike Posted February 20, 2017 Share Posted February 20, 2017 Shipping has your ticket and we'll be sending you a new one and a return label for the bad one. Link to comment Share on other sites More sharing options...
brichi Posted February 20, 2017 Author Share Posted February 20, 2017 For mine? only cause another user above had an issue also, wanted to make sure you were writing to me, lol thank you Link to comment Share on other sites More sharing options...
DevMike Posted February 20, 2017 Share Posted February 20, 2017 40 minutes ago, brichi said: For mine? only cause another user above had an issue also, wanted to make sure you were writing to me, lol thank you Yes, for you. I picked your ticket up Sunday and sent it over to shipping then. It is in their queue right now. Link to comment Share on other sites More sharing options...
brichi Posted February 20, 2017 Author Share Posted February 20, 2017 amazing thank you so much! Link to comment Share on other sites More sharing options...
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