Chipanator Posted February 13, 2016 Share Posted February 13, 2016 I cant find a license. I purchased a starter package and i cant seem to find the license. What good is it to purchase a "starter package" if you cant start it? I am very frustrated. I thought this would be easy and i have wasted hours trying to find a basic license. Please help me. Link to comment Share on other sites More sharing options...
Don Posted February 13, 2016 Share Posted February 13, 2016 Look here on the LOR website for your license. If you can't find it there, then put in a ticket at the help desk. Link to comment Share on other sites More sharing options...
Roxxxtar Posted February 14, 2016 Share Posted February 14, 2016 Pretty sure you should have gotten your license key in an email right after you placed your order. Link to comment Share on other sites More sharing options...
Orville Posted February 15, 2016 Share Posted February 15, 2016 Your software license comes via e-mail only, it is NOT on the software/hardware CD anywhere, nor is it printed on any of the accompanying documentation that comes with it. Check your JUNK/SPAM folder, it could have ended up there. Because if you bought a starter package{depending on which one, and selected a license level you wanted}, it should definitely have shown up in an e-mail. If it didn't, you can always have it resent to you, but it must go to the ORIGINAL E-MAIL address you signed/purchased your equipment with, if you don't have it or use that particular e-mail any longer, you'll need to send in a ticket to the help desk and give them an working e-mail address, that's so the folks at LOR can change it in their records and get your license to you. You did select a license level when you placed your order didn't you?{Although the lighting starter pack should come with the Basic License, again via e-mail}. But some other starter kits you have to select which license level you want and is the only reason I asked. Link to comment Share on other sites More sharing options...
shfr26 Posted February 21, 2016 Share Posted February 21, 2016 You do not need your license to start. You can sequence without it. Link to comment Share on other sites More sharing options...
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