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IP address not found


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Using Dell laptops with different versions of Windows I have not been able to ping an address for a controller (AlphaPix16) which had to do a factory reset on.

Controller is stuck with load firmware on display, but the default IP address is not accessible.  Is there an issue with Dell's to access or a workaround?

You cannot access the manual IP address entry if there is no firmware loaded, and the factory reset evidently wipes everything clean.  Looking for ideas?  

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