Jump to content

DIYLED EXPRESS?


Recommended Posts

Has anyone had any contact with the guys at DIY LED Express lately?

I placed an order during their presale over a month ago and haven't heard anything from them. I know it can take some time to get things after the presale closes, but I've emailed a few times just trying to get an idea of when things might be shipping and haven't received an answer to date.

 

Thanks

Link to comment
Share on other sites

  • 3 weeks later...

I ordered some stuff from them about a week ago! Dave even e-mailed me within 10 minutes of placing the order, asking if I needed anymore of the items. I got my stuff in about 5 days!

Link to comment
Share on other sites

There was an update on Facebook I think yesterday. Boat is leaving next week, 20 days ocean time to Port and a few days to their shop. Shipping as soon as it's sorted. Looks like about another month out if I would guess

Edited by Ron Boyd
Link to comment
Share on other sites

  • 4 weeks later...

Also having some delays:

 

From Brian at Holiday Light Express states: "At this point the container ETA is the week of Sept 22nd. It's on the water now, and hopefully we can go through customs at a reasonable speed." 

Link to comment
Share on other sites

Definitely not good news. I was planning on assembling my new pieces in October, looks like that might get pushed back. 

 

And of course my new Sandevice controller showed up today but I've got nothing to connect to it :(

Link to comment
Share on other sites

oh bummer, I need a power supply in the diyledexpress order, hmm, might be figuring out a plan B with a falcon 12v computer supply converter.

 

If your order has multiple items they might ship out what they have for you from existing stock. Thats what there doing for me. The enclosures + 3 core connectors are in transit now. The pixabulbs + stobes will be shipped when they get them. 

Link to comment
Share on other sites

Diy screwed up my order. They sent me 4 pin core connectors instead of the 3 core that I ordered and clearly states on my invoice.

I tried for three days to contact them and they have not replyed back to any of my request, not one. I sent one each of the last 3 days.

There is no phone number so I am left hanging on what to do. Did anyone have to contact there credit card company to recind the payment?

I really want the cords though.

Link to comment
Share on other sites

I have a quote from Todd at DIY Express. "He was out of town on business for his full time job and his DIY Express is a part time business that is why he didn't reply to my emails"

That explains the communication problems. The end results are I will get the right cords when the ship comes in, in 3 weeks.

I hope this helps the people who are wondering where their product is and when they will get it.

Link to comment
Share on other sites

  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...