habmann Posted July 30, 2014 Share Posted July 30, 2014 Has anyone had any contact with the guys at DIY LED Express lately?I placed an order during their presale over a month ago and haven't heard anything from them. I know it can take some time to get things after the presale closes, but I've emailed a few times just trying to get an idea of when things might be shipping and haven't received an answer to date. Thanks Link to comment Share on other sites More sharing options...
jlowe Posted July 30, 2014 Share Posted July 30, 2014 I would suggest sending a PM to dlovely on the doityourselfchristmas.com forums. He is pretty responsive. Link to comment Share on other sites More sharing options...
Denny Posted July 30, 2014 Share Posted July 30, 2014 I ordered some boxes earlier this month and had them within a week; have not had problems in the past. Link to comment Share on other sites More sharing options...
Ron Boyd Posted July 31, 2014 Share Posted July 31, 2014 http://www.diyledexpress.com/index.php?main_page=page_2 First, read this page, "Shipping Time Frame" would be where you want to look. Second, I had a question on my order and after I sent a message on the "Contact Us" page, had an answer in a couple of days. 1 Link to comment Share on other sites More sharing options...
james campbell Posted August 17, 2014 Share Posted August 17, 2014 I did have an issue with not receiving an email as well. I did contact them via facebook though Link to comment Share on other sites More sharing options...
larryk5 Posted August 18, 2014 Share Posted August 18, 2014 I ordered some stuff from them about a week ago! Dave even e-mailed me within 10 minutes of placing the order, asking if I needed anymore of the items. I got my stuff in about 5 days! Link to comment Share on other sites More sharing options...
arw01 Posted August 19, 2014 Share Posted August 19, 2014 They update the Facebook Page periodically. I think the boat is close to loading so a few weeks yet! Link to comment Share on other sites More sharing options...
Ron Boyd Posted August 19, 2014 Share Posted August 19, 2014 (edited) There was an update on Facebook I think yesterday. Boat is leaving next week, 20 days ocean time to Port and a few days to their shop. Shipping as soon as it's sorted. Looks like about another month out if I would guess Edited August 19, 2014 by Ron Boyd Link to comment Share on other sites More sharing options...
Darryl Lambert Posted September 11, 2014 Share Posted September 11, 2014 I received a email from Todd at DIYLED on Sept 3rd stating the ship was delayed by Chinese customs but is on the way. He said he expects it to arrive in 3 weeks. :-( Link to comment Share on other sites More sharing options...
George Simmons Posted September 11, 2014 Share Posted September 11, 2014 +1 :-( Link to comment Share on other sites More sharing options...
Vince4xmas Posted September 11, 2014 Share Posted September 11, 2014 Also having some delays: From Brian at Holiday Light Express states: "At this point the container ETA is the week of Sept 22nd. It's on the water now, and hopefully we can go through customs at a reasonable speed." Link to comment Share on other sites More sharing options...
habmann Posted September 11, 2014 Author Share Posted September 11, 2014 Definitely not good news. I was planning on assembling my new pieces in October, looks like that might get pushed back. And of course my new Sandevice controller showed up today but I've got nothing to connect to it Link to comment Share on other sites More sharing options...
arw01 Posted September 11, 2014 Share Posted September 11, 2014 oh bummer, I need a power supply in the diyledexpress order, hmm, might be figuring out a plan B with a falcon 12v computer supply converter. Link to comment Share on other sites More sharing options...
Darryl Lambert Posted September 11, 2014 Share Posted September 11, 2014 oh bummer, I need a power supply in the diyledexpress order, hmm, might be figuring out a plan B with a falcon 12v computer supply converter. If your order has multiple items they might ship out what they have for you from existing stock. Thats what there doing for me. The enclosures + 3 core connectors are in transit now. The pixabulbs + stobes will be shipped when they get them. Link to comment Share on other sites More sharing options...
John (oldandslow) Posted September 12, 2014 Share Posted September 12, 2014 Diy screwed up my order. They sent me 4 pin core connectors instead of the 3 core that I ordered and clearly states on my invoice.I tried for three days to contact them and they have not replyed back to any of my request, not one. I sent one each of the last 3 days.There is no phone number so I am left hanging on what to do. Did anyone have to contact there credit card company to recind the payment?I really want the cords though. Link to comment Share on other sites More sharing options...
John (oldandslow) Posted September 12, 2014 Share Posted September 12, 2014 Todd from Diy express called me and said they will ship the right cords in 3 weeks when their shipment arrives. Link to comment Share on other sites More sharing options...
james campbell Posted September 12, 2014 Share Posted September 12, 2014 I had the same issue with them returning emails. I realize they are busy this time of year so I can understand a little. they did send me a notice and my order will be here tomorrow so all is good Link to comment Share on other sites More sharing options...
John (oldandslow) Posted September 14, 2014 Share Posted September 14, 2014 I have a quote from Todd at DIY Express. "He was out of town on business for his full time job and his DIY Express is a part time business that is why he didn't reply to my emails"That explains the communication problems. The end results are I will get the right cords when the ship comes in, in 3 weeks.I hope this helps the people who are wondering where their product is and when they will get it. Link to comment Share on other sites More sharing options...
Darryl Lambert Posted October 6, 2014 Share Posted October 6, 2014 Todd emailed me today to say that the shipment will be in on Thursday or Friday ( Oct 9 or 10th). Link to comment Share on other sites More sharing options...
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