Bhewson Posted November 22, 2013 Share Posted November 22, 2013 I sent 1 CCF and 2 heads back for repair and I also sent in 1 of my CCR's for repair on 10/11/2013. I know during the Holliday's It can take a while. I got my CCF back but missing 1 of my heads. I have no idea where my CCR went to. They received both of them on the same day. Has anybody else had this problem. Link to comment Share on other sites More sharing options...
ItsMeBobO Posted November 23, 2013 Share Posted November 23, 2013 Use the LOR ticket system to report this kind of stuff. I have had several hardware issues and all were addressed completely via tickets and follow up. Link to comment Share on other sites More sharing options...
indi Posted November 23, 2013 Share Posted November 23, 2013 Sorry to here that you've had this type of problem, but I have to agree with (ItsMeBobo). Open a ticket with LOR. I myself have had a few problem, and they have always been very quick to jump on it and get it resolved. Something must have slipped through the cracks in your case. I've even had LOR email me on the weekends. Link to comment Share on other sites More sharing options...
vdipaola73 Posted November 23, 2013 Share Posted November 23, 2013 I had an issue with a new 10 watt flood. The green wasn't working. The wire was loose at the entry. I had deleted my email with the order number. LOR sent me a new one with a return label to send my damaged one back. Talk about service. Link to comment Share on other sites More sharing options...
LOR Staff Posted November 23, 2013 Share Posted November 23, 2013 I'm not sure what prompted you to post this. You let us know that you were missing a flood head on Thursday at around 7PM. You ticket was sent over to the repairs desk for research and we replied back on Friday around 1PM asking for additional information. Within about 1 hour after you provided the information, we recognized our error and let you know that things would be fixed. All of that happened within less than 24 hours. I apologize for the initial mix-up. Link to comment Share on other sites More sharing options...
etherealone Posted November 24, 2013 Share Posted November 24, 2013 I have never had any issues with the LOR supportdesk....if anything, their "no questions asked", just make it right policy....and make it right fast....never ceases to amaze me. Link to comment Share on other sites More sharing options...
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