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Visualizer not opening


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I just started the software and wanted to set up a visualizer (because right now i have my box plugged into 16 strands of lights so I can "visualize" what its going to look like...not the best way to go about it). 


When I click on the Visualizer on my computer the mouse turns into the little loading bar...then nothing.  The program never starts.  :(   


I tried downloading and updating the software and still not working.  Does anyone know how I can get it to open?  I was trying to follow this tutorial, but if I can't even get it to open thats not going to work very well.   :(



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im using 3.10.12 vis opens but i have to pick the scene i want each time open last file is checked but i still have to pick each time i open it   thanks

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