Sirs-e not working (made by dmx king)

[Caleb Linburg]

I have a sirs e that does not want to work I recently received it and it seems as if the computer recognizes it but a part isn't recognized. The com port has it and has the correct driver. I have tried it on 3 computers 2 are windows 7 and 1 is XP. The connection is accepted but nothing goes out to the lights. In xlights under the rate in the network settings it says n/a where if you put it in as an open I believe it says 25000 before the device is even plugged in. I took the unit out of its case and everything visually looks fine on it. I am not able to get any control from xlights or LOR. Does anyone have any ideas as to what might be causing this?

[Caleb Linburg]

Any ideas? looks like my post went down too quick.

[NkySpike65]

I was having same problem. Ran windows update, and it listed it as other updates for that unit. you need to make sure you have it plugged in when you run the update.