EvilM0nkey Posted November 7, 2012 Share Posted November 7, 2012 I've had a support ticket in since last Saturday and the last I heard I was in line to have a replacement part sent to me (last communication was Sunday). I have sent a follow up message and tried to call in a few times but have not been able to get in touch with anybody.I'm a bit nervous since I have no light show at this point until I get my part to me.Have they lost power or something? Link to comment Share on other sites More sharing options...
Guest Don Gillespie Posted November 7, 2012 Share Posted November 7, 2012 Patience is a virtue. Link to comment Share on other sites More sharing options...
wallleyes Posted November 7, 2012 Share Posted November 7, 2012 I just called them and talked on the phone with Dan yesturday.Also had a repaired board just sent back. Link to comment Share on other sites More sharing options...
LOR Staff Posted November 7, 2012 Share Posted November 7, 2012 This is our busiest time of year. As long as your ticket is in, we will get to it.What's your ticket number so I can take a look? Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 7, 2012 Author Share Posted November 7, 2012 This is our busiest time of year. As long as your ticket is in, we will get to it.What's your ticket number so I can take a look?PM sent Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 8, 2012 Author Share Posted November 8, 2012 Dan contacted me through the Help Desk. I'm confident all will be resolved soon. (still a bit worried about finding the right fix) Link to comment Share on other sites More sharing options...
Lee Long Posted November 8, 2012 Share Posted November 8, 2012 I've had tickets open for well over a week ! I know it's a very busy period for LOR but with december rapidly approaching and my tickets relate to orders that i have not received from the tryforfree sale i am trying to be patient but am getting very anxious.. Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 8, 2012 Author Share Posted November 8, 2012 The parts have been shipped. The only problem is it's going to the wrong address. I hope someone sees my ticket fast enough so they can call UPS and fix it... Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 13, 2012 Author Share Posted November 13, 2012 I'm so frustrated that I'm ready to give up. Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 14, 2012 Author Share Posted November 14, 2012 All of the issues have been resolved as of yesterday. While I still have a slight eye twitch, everything is still good to go! Link to comment Share on other sites More sharing options...
Tim Fischer Posted November 14, 2012 Share Posted November 14, 2012 This is the most bi-polar thread I've ever seen Link to comment Share on other sites More sharing options...
Surfing4Dough Posted November 14, 2012 Share Posted November 14, 2012 This is the most bi-polar thread I've ever seen Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 14, 2012 Author Share Posted November 14, 2012 Those guys need some serious holiday help even if it's just to sort through the emails and calls. If you can get somebody to respond to you, then you'll get support. Otherwise you have no idea what's going on. Very stressful. Link to comment Share on other sites More sharing options...
bman288272 Posted November 15, 2012 Share Posted November 15, 2012 (edited) It should get better. Edited November 15, 2012 by bman288272 Link to comment Share on other sites More sharing options...
Guest wbottomley Posted November 15, 2012 Share Posted November 15, 2012 Those guys need some serious holiday help even if it's just to sort through the emails and calls. If you can get somebody to respond to you, then you'll get support. Otherwise you have no idea what's going on. Very stressful.Really? No problem here. Couldn't ask for better support. Link to comment Share on other sites More sharing options...
Santas Helper Posted November 15, 2012 Share Posted November 15, 2012 One problem that newbies at this time of year seem to take advantage of (or not totally realize), is "Time". Rome was not built in a day, neither were our displays.No one will really totally understand just how busy ALL the folks at LOR can be at this time of year (two weeks from "light-up day" for many of us as of tomorrow).Now how many folks purchased LOR equipment that may not engage in this forum plus all us here, not to mention the employees with their own lives to deal with like we all do day to day. Do you work 24/7??? I sure don't.Patience is taken for granted but LOR does NOT take us granted.If someone started late in the year, it shouldn't be blamed on anyone but themselves. We all have next year to get it right.But yet we expect LOR "on demand". After all...That's the American Dream, right? If anything, that's today's thinking.Patience Grasshopper, Patience..... Link to comment Share on other sites More sharing options...
Guest wbottomley Posted November 15, 2012 Share Posted November 15, 2012 Tom... you nailed it! Link to comment Share on other sites More sharing options...
EvilM0nkey Posted November 15, 2012 Author Share Posted November 15, 2012 (edited) Sorry I should have told that component to fail at a more opportune time I suppose?And yes as a matter of fact I am on call 24/7 365. If somebody calls and needs my services I drag myself out of bed and hop in the truck. Edited November 15, 2012 by EvilM0nkey Link to comment Share on other sites More sharing options...
HiTechLights Posted November 15, 2012 Share Posted November 15, 2012 Sorry I should have told that component to fail at a more opportune time I suppose?And yes as a matter of fact I am on call 24/7 365. If somebody calls and needs my services I drag myself out of bed and hop in the truck.And what happens when you get 1,000 calls all at the same time? Obviously someone is going to wait till you can be there, you can't be at 1,000 places at once. We all know the feeling...... but it is LOR's busiest time of the year!---Michael Link to comment Share on other sites More sharing options...
GS Posted November 15, 2012 Share Posted November 15, 2012 Buy a new controller, then you'll always have a spare. Spare equipment is your road to happiness and less stress. Link to comment Share on other sites More sharing options...
Recommended Posts