Guest guest Posted May 24, 2007 Share Posted May 24, 2007 Got my three new CTB16PC boards and powered them up. Connected them one at a time and went to the hardware utility to set the ID's. Chose "any unit" under Old unit ID and set the first board to 4 under New unit ID (I have three LOR1602W from last year). The message came back that the unit number has been set. Hit the refresh button and it came up with unit 04 - Unknown device. Repeated the process for boards 5 and 6. All came back as unknown devices. I am running hardware utility Ver 1.5.10.Last year, when I got my third box, it did the same thing for unit #3. The issue then was that I was not running the current hardware utility. Not sure what it is this time. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2007 Share Posted May 24, 2007 You might try the LOR website and grab 1.6.1 . Its at the bottom of the page.....Not sure if thats the ticket or not. I'm sure someone more advanced than I will get you going.http://www.lightorama.com/support.html Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2007 Share Posted May 24, 2007 Derrick -I had the same issue wheen I set up my controllers purchased in the early bird sale. Even though it says it's an unknown device, it seems to work just fine.D.T. Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2007 Share Posted May 24, 2007 This is the same experience I had with controller #3 last year. Everything worked fine, but I was on eggshells the whole time. After Christmas was when I updated the hardware utility and finally got it to recognize #3 as a controller.I am wondering if this is widespread or not. I have been following the discussions and haven't seen anything posted. I may have missed it, though. Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2007 Share Posted May 24, 2007 I believe this is a problem that Dan knows about. He had mentioned putting a new device file up for download. He posted the below on Feb 15th. That was an oversight. We will get a new "devices file only" download so people can get the latest version without the need to update software. Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2007 Share Posted May 24, 2007 I've got 7 kits and all of them say "Unrecognized" but they all work without any apparent ill effects.One or two reported errors when assigning the unit ID but it worked once I told it to ignore any errors.I'm running 1.6.1.Edit: Looks like I was 2 mins too late with my post. I should type faster. Link to comment Share on other sites More sharing options...
Guest guest Posted May 25, 2007 Share Posted May 25, 2007 This is my first year with LOR and my first unit. It shows the same thing but seems to work fine. I know enough not to panic but I was a little worried. I guess I won't worry too much if there are others who are experiencing the same thing. Link to comment Share on other sites More sharing options...
Guest guest Posted May 25, 2007 Share Posted May 25, 2007 As you stated, no reason to panic. If I have learned nothing else in the last year, it's that if I were to run a company, I would do my best to emulate LOR. If there is an issue, they will respond, and they will exceed expectations in doing so. Link to comment Share on other sites More sharing options...
Guest guest Posted May 28, 2007 Share Posted May 28, 2007 bhays is right Dan does know abought it and it's not a problem. Down load the new hardware editor from the LOR web site and it will fix the problem. Also LOR is the best when it comes to tech support, just send them an email and problem solved. Link to comment Share on other sites More sharing options...
Guest guest Posted May 30, 2007 Share Posted May 30, 2007 The Hardware Utility download on the LOR support page:www.lightorama.com/support.htmlThe Hardware Utiilty has not been changed BUT a new devices file is included that will resolve this issue of Unknown Device Link to comment Share on other sites More sharing options...
Guest guest Posted May 30, 2007 Share Posted May 30, 2007 The new HW Util works fine - all of my CTB16PC units now are correctly identified!Thanks. Link to comment Share on other sites More sharing options...
Guest guest Posted May 31, 2007 Share Posted May 31, 2007 Dan,Thanks, the update works fine. Identifies the new PC boards fine.Looking forward to the day when LOR II is available.Take care.:happytree: Link to comment Share on other sites More sharing options...
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