Controller problem

[Roger N]

I have 8 controllers, 4 of which I have had and are working fine. They have firmware 4.4. I bought 2 other "older controllers off Ebay which are only able to be upgraded to 4.3 and 2 brand new Gen 3 controllers. I put everything together and only my original 4 will work no matter how I hook them up. All work fine on the hardware utility and are set to the proper unit number. I am running them from a PC and have the latest S3 update but no matter how I set them up the "newest 4" will not work in the network. I went ahead and "reset the oldest 2 and still nothing. I have rotated all the cables and can get all the controllers to have a steady light (which is supposed to mean it is getting the input from the computer) but they will not play in the sequence.

[Alan C]

What level of licence do you have? To run eight controllers, you will need either "standard" or "advanced".

Regards,

Alan.

[Roger N]

I have the "basic plus" which is supposed to do up to 128 channels.

[Alan C]

If you have "basic plus", you will only be able to control four controllers, numbered 01 to 04. See here for details: http://www.lightorama.com/ShowtimeSoftwareSuite.html
You will need to upgrade your licence to either "standard" or "advanced" to be able to control your additional controllers.


Regards,

Alan.

[Roger N]

Holy Crap I messed up and have been re-running the cables all day, updating firmware...Damn you are right. I just downloaded the update. You may be a lifesaver! Thanks so much.