Guest guest Posted December 2, 2006 Share Posted December 2, 2006 One of my 16 channel boards (the green board) just quit working. The lights on all 16 channels will only come on at about 5% intensity. I changed both fuses, checked all of my connections, and I can't figure out what to try next. The red indicator light is lit.Ron Link to comment Share on other sites More sharing options...
Guest guest Posted December 6, 2006 Share Posted December 6, 2006 The problem has been resolved! I just wanted to thank Dan and Mary for the fantastic customer service, as always! I don't think I have ever dealt with a company anywhere with the customer service that Light-O-Rama provides.Thanks again Dan!!!Ron Link to comment Share on other sites More sharing options...
Guest guest Posted December 6, 2006 Share Posted December 6, 2006 We are dying from suspence on what the issue was. Link to comment Share on other sites More sharing options...
Guest guest Posted December 6, 2006 Share Posted December 6, 2006 RichardH wrote: We are dying from suspence on what the issue was.Me too. It might help out myself and/or others in the future if something similar happens.TomEdit: spelling Link to comment Share on other sites More sharing options...
Guest guest Posted December 6, 2006 Share Posted December 6, 2006 All I had to do to fix the problem was to reset the board by following the following steps...Power off the unitSet the unit ID to '00'Power on the unit for 5 secondsSet unit ID back to the original valueThe unit works perfectly again!Ron Link to comment Share on other sites More sharing options...
Guest guest Posted December 6, 2006 Share Posted December 6, 2006 Ron,Thanks for updating us on your fix!I hope to make it out to your place soon.Michael B Link to comment Share on other sites More sharing options...
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