New CTB16PC will not power up. What to do next?

[deej012160]

I just received my first CTB16PC today. Took everything out of the box, ran the USB driver software, etc etc. Applied 120 VAC to the power plugs but the red LED that is supposed to be flashing on the circuit board is not flashing. Arrgh. No doubt I have 120VAC power on the power strip as I checked it with some light strings. I plan to check the fuses first. Any ideas what to check next? Or just plan to return to LOR?? Thanks very much in advance.

[james campbell]

first off if you have a new board gen 3 the led will be green. second did you plug in both power cords? it will work with just one but it has to be the right cord,the one that powers 9-16 also powers the board

[deej012160]

Thanks for the quick reply James!! Yes I plugged in both cords into a power strip. I checked some really obvious stuff. I have 120VAC at the plug-in terminals of the power strip and both fuses are good; both are zero ohms. I don't see anything that jumps out at me on the board. The white/black male/female terminal connectors are tight on both power supplies, so I don't think there is a problem there...

[james campbell]

try to find the controller in the hardware utilitiy,the led may be bad or installed backwards,if that fails you will probably need to open a ticket and send it back to lor

[David Rise]

If these ideas do not work, might I suggest that you contact the help desk. They're good at getting back to people.

[deej012160]

I did request help from LOR last night once I verified the fuses were good and that I had good 120VAC at the power outlets I was using. Thanks for the replies!! I re-sent the request tonight after swapping fuses as suggested by the LOR tech.

[deej012160]

I never followed up on this set of posts. LOR sent me another controller and I returned the original controller. All is well!!! Woohoo. Was very exciting to see it controlling 16 channels in my living room. As a matter of fact, once I saw 16 sets of lights doing their thing, I decided not to "stay with" just 10 channels (my original plan--my 1st year....) and go for 16 channels. Glad I went there. Anyway, this particular chapter was closed very nicely by LOR.

Edited September 19, 2012 by deej012160