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Downloading issue


krthomp33

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Hoping to get some help here before I open a ticket with LOR. I purchased some sequences as I am totally new and pressed for time this year. When I try to install 2 of them, I get the following:

image.png.8f5c23d5c2c44afb90c248e15e1d8c06.png

 

The other ones have the (double click to install) and are working just fine.

 

Anyone else seen this or have any suggestions?

 

Thanks

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