yffej151963 Posted July 14, 2022 Share Posted July 14, 2022 Each time I try to launch the S6 Sequencer it fails to start. I have tried launching it both from the control panel button under the sequences tab and also by launching the sequencer app directly from within the lor program folder. In the latter case I get a dialog bug that says LORSequencer has stopped working. I have double checked that my system is updated to the latest and have installed S6.0.4. I originally installed over an existing S5 installation, but when that failed I did a clean install of S6 which did not help. The log file LORSequencer-trace.txt seems to show nothing that points to what is going on. I do see an event in the event log with an exception code. Here is the summary from event viewer, let me know if you need any additional info I can provide: Faulting application name: LORSequencer.exe, version: 6.0.0.4, time stamp: 0x62571213 Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9 Exception code: 0xc0000409 Fault offset: 0x00000000000a2240 Faulting process id: 0x1314 Faulting application start time: 0x01d8971da7bb6778 Faulting application path: C:\Program Files (x86)\Light-O-Rama\LORSequencer.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 90e6e3ce-5e5e-49ee-8bb7-84bf8ef65959 Link to comment Share on other sites More sharing options...
Jimehc Posted July 14, 2022 Share Posted July 14, 2022 You have a system file pulling a fault.... Open "Command Prompt (Admin) - and run the following command - and allow it to finish... sfc.exe /scannow if it still shows as not repaired - then try running this command Dism /Online /Cleanup-Image /RestoreHealth 1 Link to comment Share on other sites More sharing options...
yffej151963 Posted July 14, 2022 Author Share Posted July 14, 2022 Thanks. I ran both commands. The first one did say it found and fixed a corrupted file and that it was repaired. However, the fault remained so I tried running the second. It completed successfully. The s6 sequencer still fails the same as before. Link to comment Share on other sites More sharing options...
yffej151963 Posted July 17, 2022 Author Share Posted July 17, 2022 A reinstalled s5 seems to work flawlessly. It seems the issue is with s6 or something used by s6 that is not needed for s5. Link to comment Share on other sites More sharing options...
yffej151963 Posted July 22, 2022 Author Share Posted July 22, 2022 The sequencer seems to start fine if I boot into safe mode. Link to comment Share on other sites More sharing options...
dgrant Posted July 23, 2022 Share Posted July 23, 2022 May I suggest that you go to the LOR directory, then to the "Logs" subdirectory and open the LORSequencer-trace.txt file. It will somewhere in there, tell you what's going on. Based on the fact it runs when you start the sequencer in safe mode but not normal mode, most likely you've got an issue with a driver that's not loading properly or some other something. Link to comment Share on other sites More sharing options...
yffej151963 Posted July 24, 2022 Author Share Posted July 24, 2022 Thanks for the suggestion I thought the same thing about drivers and have updated all. As I mentioned in the original post the trace file doesn't show anything remarkable/ It appears the last action was trying to restore the preview window. I think the exception occurs and kills the process before error info is logged. All of the lines in the trace are labelled as INFO. While updating drivers I noted that my laptop has two graphics cards. I don't have the room for a desktop. I guess the OS is supposed to be smart and decide the right one to use but it is possible to force an app to use a specific card. If I force use of the built in Intel graphics it fails in the same manner. But if I force it to use the Nvidia GPU the sequencer loads normally. Link to comment Share on other sites More sharing options...
dgrant Posted July 24, 2022 Share Posted July 24, 2022 Strange, I’ve not once ever heard of a laptop with two graphics cards/chips inside. That might be an issue Link to comment Share on other sites More sharing options...
yffej151963 Posted July 25, 2022 Author Share Posted July 25, 2022 Yeah, I hadn't heard of it either but I guess it more normal these days. It is supposed to be a power saving thing. Most things you do with a laptop don't require a GPU. The GPU burns quite a bit of electrons so they power it down if not needed to extend battery life. Windows 10 has a built in app to allow you to control it which is how I solved the crash. I used to work for a company that multi display is what we did. Mostly it was confined to more specialized environments than a laptop. My only questions are if the app has some responsibility in Windows to indicate it's requirements, and why is the Intel driver causing a crash? Link to comment Share on other sites More sharing options...
dgrant Posted July 25, 2022 Share Posted July 25, 2022 (edited) I'm sort of thinking that S6 is trying to do what it's suppose to do but getting confused on the multiple GPU's. However, saying that to myself makes no sense either as some of us have multiple GPU's in desktop machines. So ideally, it shouldn't matter as the architecture should handle it. May I suggest that you take a look at the Window Services event logs immediately after trying to launch the sequencer in normal mode. It might show a fail on whatever process. Be sure to look at it and/or copy it first, so you can possibly compare. Of course, sort by latest date. I'm assuming you've already looked at the firewall and antivirus to see if either has blocked the application from running. Edited July 25, 2022 by dgrant Link to comment Share on other sites More sharing options...
TheDucks Posted July 25, 2022 Share Posted July 25, 2022 21 hours ago, dgrant said: Strange, I’ve not once ever heard of a laptop with two graphics cards/chips inside. That might be an issue My Toshiba (AMD) has 2. 1 for the display and 1 for the HDMI (only?) port. It also has a VGA port (I assume that shares with the display one) Link to comment Share on other sites More sharing options...
dgrant Posted July 25, 2022 Share Posted July 25, 2022 I “think” they use the same gpu chip. Mine has similar with the display plus hdmi output but there’s only one gpu on the motherboard Link to comment Share on other sites More sharing options...
Jeremiah Ackermann Posted July 25, 2022 Share Posted July 25, 2022 On 7/24/2022 at 10:32 AM, yffej151963 said: I guess the OS is supposed to be smart and decide the right one to use but it is possible to force an app to use a specific card. If I force use of the built in Intel graphics it fails in the same manner. But if I force it to use the Nvidia GPU the sequencer loads normally. Which Intel graphics (or CPU) do you have? The sequencer use OpenGL, so there might be an issue with OpenGL and the driver. Link to comment Share on other sites More sharing options...
yffej151963 Posted July 28, 2022 Author Share Posted July 28, 2022 The device says it is an Intel UHD 620. Link to comment Share on other sites More sharing options...
Jimehc Posted July 28, 2022 Share Posted July 28, 2022 Processor based Graghics Link to comment Share on other sites More sharing options...
Recommended Posts