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Hardware Utility not detecting multiple controllers


Moshack

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Hey everyone,

So I just purchase my second controller (first one was the basic residential controller and second one is a Pixie16 controller).  However, I am trying to play with both of them in the "off-season" but I am running into some issues.  I am able to "detect" each controller individually--however, when I attempt to daisy chain them together the Hardware Utility only detects one of them.  I ensured that I am connecting them using the correct data ports and I verified my cables are in good working order.  When connecting both of them, each controllers "indicator" light is showing static ON (I am assuming meaning they are receiving a data signal).  I've tried swapping the controller order as well with (obviously) no luck.  I am using the Pro version software so I know it can't be a license issue.  I've attempted to read through the online articles but was unsuccessful with the troubleshooting I've attempted.

Any help, guidance, or information would be greatly appreciated!!

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Try a sequence. I bet both work. The HU frequently misses controllers when you search. It they work, don't worry about it.

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If you have your pixie16 in the first position the jumper on the pins directly in front of the com port may be off. You should have received a jumper in a bag. 

It can also happen of the pixie controller is #2 if both pins to both ports are missing.  JP2

JR

Edited by dibblejr
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On 1/29/2021 at 4:40 PM, k6ccc said:

Do they both have the same Unit ID?

 

@k6cccSo your suggestion did fix the issue.  I thought that I had updated the controllers to have their own Unit ID.  However, I think that since I had both plugged in (daisy chained), it might have updated both ID's (not entirely sure).  So once I changed the ID's individually, Hardware Utility is now detecting both!  Thank you so much for the information!

Thank you @PhilMasseyand @dibblejr for your input as well!

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Glad it fixed it.  You are not the first person to inadvertently change the Unit ID of multiple controllers.

 

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