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Upgraded license not showing up


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Morning, I upgraded my license to 16 ribbons from 2. I followed directions to add new key to Light o Rama. I restated both programs and computer. My old license is still showing in superstar. Is there a place to put in Superstar as well?

Thank You for your time

Ken

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Think of the normal license and the superstar license as being one item. When you do an upgrade on either one, you should see it. And they both use the same key.

But, also realize that when you do an upgrade you do not need the key, that is stored on your computer. All you need to do is launch the Sequencer, click on the Help menu and register again.

If you have already done that and did not see the upgrade, the most common reason is that the upgrade was done using a different email that the original purchase of the license. If they are done using different email addresses, then you need to submit a help desk ticket advising them of the situation and they will resolve it.

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Help desk responded, For some reason it spun up a new license instead of applying upgrade. Same email. They merged licenses and the new one now shows up. Thank You for your reponse. Its appreciated

Ken

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