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Music Plays but lights aren't on


SCGamecock
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This is my first year with a 16x25 RGB tree and we can't get the sequences to play on the tree.  Everything works with the hardware utility but when we build a show or try to do a show on demand the music starts but then nothing else happens.  The sequences came from SuperStar Lights and they work just fine in the sequence editor so I am at a loss.  We used some older LOR stuff for years with no problems but can't figure this one out.  Any ideas?

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5 minutes ago, dgrant said:

Did you launch the control panel? If not, they won't work

Yes.  Control Panel is open and it says it is loading and starting the sequence.  The music then starts but nothing happens with the lights.  

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Did you test the controller(s) using its built-in test function? What controller are you using for your rgb tree? Basically I'm asking if you insured you are communicating with the controller. Open the browser and type in the IP address for your controller, if its not a Pixcon16. Can you communicate with it? If its a Pixcon16, open the LOR Network Preferences, then select "Find Pixcon16". If its there, then double-click on it and turn on the test function. Then look to see if your lights are responding. Now this is assuming you are using E1.31 therefore ethernet. 

I must state that regardless of the controller type, you must insure you are connecting the proper type of communications to it. The AC controllers use RS485 via a cat5 cable. E1.31 uses the same type of Cat5 cable but totally different in that the signal/data and power are NOT proper for RS485. Pixcon16's and most other pixel controllers use E1.31. The Pixcon16 can use both. Be very careful which cable you connect to which port regardless of the controller type. Connecting the wrong one, WILL fry something.

Edited by dgrant
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It is the Pixie 8 that comes with the pixel tree. I kept playing with it and the controller was responding with the hardware utility but I noticed that when it found the unit it had defaulted to 40. I changed it to 01 tried the show again and now there are lights and music. Can’t believe I didn’t notice that earlier. 

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3 hours ago, dgrant said:

Did you test the controller(s) using its built-in test function? What controller are you using for your rgb tree? Basically I'm asking if you insured you are communicating with the controller. Open the browser and type in the IP address for your controller, if its not a Pixcon16. Can you communicate with it? If its a Pixcon16, open the LOR Network Preferences, then select "Find Pixcon16". If its there, then double-click on it and turn on the test function. Then look to see if your lights are responding. Now this is assuming you are using E1.31 therefore ethernet. 

I must state that regardless of the controller type, you must insure you are connecting the proper type of communications to it. The AC controllers use RS485 via a cat5 cable. E1.31 uses the same type of Cat5 cable but totally different in that the signal/data and power are NOT proper for RS485. Pixcon16's and most other pixel controllers use E1.31. The Pixcon16 can use both. Be very careful which cable you connect to which port regardless of the controller type. Connecting the wrong one, WILL fry something.

Thank you for your suggestions and help. 

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