Jump to content

N4-G4-mp3 freezing during shows


Recommended Posts

I have upgraded my G3-mp3 to a N4-G4-mp3 and the new controller keeps freezing. I have upgraded the firmware and still having the issue. I also get lag on my musical sequences quite often. If I use my old g3Mp3 I don't have any issues. I was going to do Two displays this year but now one is going to be put away since I don't think I ill have this resolved until after Christmas. I run a show that is set to show 3 and runs on a schedule and two songs that are set to inputs 1 and 2 and are triggered by a push button up front. I have sent a ticket to the help desk on Nov 27 but I am wondering if anyone else has had the same issue?

Link to post
Share on other sites

Hey Dave, any updates on this from support. I'm having similar issues. I updated to 6.7 firmware thinking it'd fix it, but no luck. I'm about to move the Director in the house so I can stop going out in the rain. 

Link to post
Share on other sites
  • 1 year later...

I just now started experiencing the same lock up issue. G4-MP3 ran awesome for three weeks. Just now and two nights ago, it just stops and appears to display the

time it stopped on the director screen. I cycle power, and all is well. Have a ticket in help desk. Please advise. Thanks

 

Link to post
Share on other sites

I have been running mine every night since December 4th and I have yet to see any issues.  I have a 24x50 matrix hanging over one of the front porch windows and the Director is in between the window and the matrix so it's sheltered by the weather, other than the cold.  I can look out the window and see what song the director is on.

I also have it on a timer that turns it on and off everyday.  Of those experiencing problems, do you leave it on constantly or what?  Mine is setup to play the show anyytime the director has power.

 

Link to post
Share on other sites

The LOR help desk is at a loss. They suggested I replace my director.

I will, but dont think that is the issue. My show ran ever night for 15 days in a row. Then one night at 5:10 it stops and 2 nights later at 7:17 it stops. Reset power both times and all is well. Has not happened again for the last three nights. Not temperature related. Director is outside, but thats why I have it.

Believe it must be a firmware issue or power supply issue.

Thoughts?

No big deal as only running 3 more nights!

But, next year.......

 

Link to post
Share on other sites
  • 5 weeks later...
16 hours ago, Vince4xmas said:

Received my new G4-MP3 controller today. Sent the old one back.

Time will tell if this fixes the issue.

 

I've been lurking on this topic.  Glad you got a replacement and am curious how it works out.  I am thinking of upgrading from a G3-MP3 to an N4-G4-MP3 this year.

Link to post
Share on other sites
3 hours ago, Vince4xmas said:

Problem is I wont know until I run my show again in 10 months!

 

No worries.  I'll probably go ahead and get one anyways.  Although I have never needed it, it seems like LOR product service is excellent.

Link to post
Share on other sites
1 minute ago, rmturner54 said:

Can't you run a couple of controllers w/o lights hooked for testing purposes and not have to wait till next year.

While he could do that he would not be able to see if it was laggy and would have to keep a constant watch on the controllers.

When troubleshooting in this hobby it’s best to compare apples to Apple as and have everything the same as when it was having problems.

Without a load being on the controllers it probably wouldn’t error if it is a fw problem. You’d like for everything to be equal.

JR

Link to post
Share on other sites

I understand everything your saying. I would hate to wait 10 months only to find out that the problem is still there.  Just trying to think of a way to test w/o having to set your whole display up.

I was a component level tech for almost 40yrs. It would'nt hurt to do a bare bones test and maybe add a string of lights here and there.  Just thinking off the cuff here.   :)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

Link to post
Share on other sites
1 hour ago, rmturner54 said:

I understand everything your saying. I would hate to wait 10 months only to find out that the problem is still there.  Just trying to think of a way to test w/o having to set your whole display up.

I was a component level tech for almost 40yrs. It would'nt hurt to do a bare bones test and maybe add a string of lights here and there.  Just thinking off the cuff here.   :)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

Build a missing Pulse detector  ( w/555 timers ?) add a TICK channel to your sequence. If it fails to come along at the proper interval, the detector latches/counts.

Link to post
Share on other sites

The issue was that the G4-MP3 ran perfectly for about 1 month. Then randomly it would "freeze" up. Show playing would stop and G4-MP3 would display time "frozen". Then just cycle power and all is good again. This happened at three random times and is NOT weather temperature related.

Kinda difficult to simulate issue. If others have a way to do that, let me know. As at the current time I am looking to showtime NEXT YEAR to see if the new director solves the issue.

It would be sweet if there is a device out there that can send me a text if lights are frozen and then I can send a text back to system to cycle power.

THOUGHTS???

 

 

Link to post
Share on other sites
23 minutes ago, Vince4xmas said:

The issue was that the G4-MP3 ran perfectly for about 1 month. Then randomly it would "freeze" up. Show playing would stop and G4-MP3 would display time "frozen". Then just cycle power and all is good again. This happened at three random times and is NOT weather temperature related.

Kinda difficult to simulate issue. If others have a way to do that, let me know. As at the current time I am looking to showtime NEXT YEAR to see if the new director solves the issue.

It would be sweet if there is a device out there that can send me a text if lights are frozen and then I can send a text back to system to cycle power.

THOUGHTS???

 

 

I think Jim K6CCC discussed this several years ago. It may have been Phil Massey though

Not sure but I don’t think it has come about.

However Bob’s MIIP program would help you the problem would be that is internet based. Must be connected to use. Negates the director

JR

Edited by dibblejr
Link to post
Share on other sites

I do have my show computer sending me E-Mails (could also go to text message if desired) for various show characteristics.  However that is all with a show computer, not a director.  I am doing things that requires a show computer because it can't be done with a director (E1.31 among other things).  Setting up notifications from a computer is fairly easy, and I can help with that.  Not much you can do with a director however.

 

  • Like 1
Link to post
Share on other sites
  • 2 weeks later...

Purchased my N4-G4 Director in or around April 2020, ran tests on it with every contrioller in my show.  Yes, I set up a temp display for year round testing in most cases to check my progress on how a sequence is going to look and to make sure everything is and will still function at shoiw time.   So for several months and then it tan my show for about 45-50 days.  Never locked up once, never froze up, it's been outside now since the end of November 2020 and is running my handicap ramp lights for now, soon to have some additional yard lighting added, and it has never froze or skipped a beat,    I also updated mine to the newest firmware version 6.7 and have no issues at all with it.  

My Christmas 2020 display consisted of 7 RGB COntrollers {5-CCB100D and 2 Pixie2D {LOR Singing Trees} units} as well as 2 older V2 CTB16 PC Controllers with the closest CTB16PC Controller supplying power to the N4-G4.  I also had my  N4-G4 set up as CTB16PC V2 units in Regular, 115K, Non-Enhanced {Network 1/Net 1}, 2 of my CCB100D units were on Aux A, 500K, Enhanced {Network 2/Net 2} the LOR Singing Trees {Pixie2D} were on Aux B, 1,000K, Enhnaced {Network 3/Net 3} and my last 3 CCB100D units were on Aux C, 500K, Enhanced {Network 4/Net 4}.

I didn't want to take any chances that the RGB controllers might lag or bog down if they were all on the same network, although I could have put all 5 of the CCB100D units on Network 2, I didn't.   And the reason for that was because of the CCB100D Controller placement, it was easier to have them on two separate networks in my setup.  Same reason the trees were on a network of their own, that and they can run at a higher speed than the older 5V CCB100D Controillers.   And this slao would make for easier trouble shooting to track down any issues that may have arisen.  Fortunately, none evwer did.

But like some have said, waiting 10 months to test isn't the best option, you really should set up some type of temp display as close to your setup as possible and test that exchanged Director to be 100% sure it's going to operate correctly.  Mine ran for3-4 days with various test shows, again, fortunately I never encountered any issues with my N4-G4 Director. 

And I'm considering getting a 2nd one for my indoor holiday lighting, which will be strictly animation lighting, don't really need musical sequences for my indoor decor.   But if I do, and when I finally move over to S5, then I could just link them together and both could work together in harmony and also give me 4 more networks to use.  The N4-G4 Director link system {N4-G4 Director to another N4-G4 Director} does not work with anything less than some of the later versions of S5.  Don't recall which version of S5 this actually started in, but I'm pretty sure the early releases of S5 don't support it.

Link to post
Share on other sites

I am moving this year and will NOT be having a home show. My display is relocating to City Square.

My issue is my G4Director had some random issues last year "show freezing up randomly" and LOR sent me a new G4Director.

This year since the show is at a remote location it will be much more difficult to view. Thus, if the "freezing up" occurs, I will not know it.

Is there a simple way that the "display" can send me a text if not running and then I can send a reset via cell phone and I can remotely cycle power to display?

Last year, when issues occurred, I just simply cycled power and all was well.

Hopefully, the new G4Director solves the issue, but not confident in that and looking for ways to solve the problem.

Anyone with ideas, please let me know (I have received some from Forum), but looking for additional assistance.

Thanks

 

Link to post
Share on other sites

Unfortunately I know of no way to remote into any Director unit to do what you'd like to do. 

If an issue arises, the only way to reset a director is to open the case, remove the SD Card, unplug it's power source {adapter or via closest CTB16PC AC Controller} connected to it, then restore power and re-insert the SD Card.    

Many times to reset a show that has errored requires only the removal of the SD Card and then re-inserting it, in most cases this will correct the issue.   And there is just no way you're going to be able to do that remotely.  

And I really doubt there is any way you're going to be able to have the Director send you any form of message, they just aren't designed for that purpose and lack that type of capability.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...