MichRX7 Posted November 25, 2019 Share Posted November 25, 2019 Well, I got all my boxes out and setup. Went to test and my third box turns all 16 channels on when only one channel gets a signal. I swapped cat5 jacks, ran a new cable, and even went from box 2 to box 4. Every other box is working properly. If I open the Hardware Utility, hit lights on and they all come on, hit lights off and they stay on. Also opened the light console, if I turn on one channel all channels come on, but won't go off. Should I yank the box back in the house and try and re-address, or should I call LOR and see what the damage is to ship a new box overnight? Am I hosed? Link to comment Share on other sites More sharing options...
Kapkirk Posted November 25, 2019 Share Posted November 25, 2019 I would open up a help ticket with LOR, and check back here when someone more knowledgeable is on line. Chances are someone has run into this. Link to comment Share on other sites More sharing options...
TheDucks Posted November 25, 2019 Share Posted November 25, 2019 14 minutes ago, MichRX7 said: Well, I got all my boxes out and setup. Went to test and my third box turns all 16 channels on when only one channel gets a signal. I swapped cat5 jacks, ran a new cable, and even went from box 2 to box 4. Every other box is working properly. If I open the Hardware Utility, hit lights on and they all come on, hit lights off and they stay on. Also opened the light console, if I turn on one channel all channels come on, but won't go off. Should I yank the box back in the house and try and re-address, or should I call LOR and see what the damage is to ship a new box overnight? Am I hosed? ALL stay on? I would do a factory reset. (page 9) It can't hurt The do the configuration over (with only this unit connected) Having CAT5 couplers saves a tear apart.. Just bypass the earlier controllers during the config. Link to comment Share on other sites More sharing options...
MichRX7 Posted November 25, 2019 Author Share Posted November 25, 2019 Yeah, just created a support ticket, now going to try and now going to try and reset it. Have my booklet to page 9 and about to reset jumpers. I brought it in the house, wasn't that big of a deal. Just had to mark the wires I already plugged in and yank two nails out of a tree, lol... Friday light up is sort of looking bleak, but I'm trying to be an optimist. Link to comment Share on other sites More sharing options...
MichRX7 Posted November 25, 2019 Author Share Posted November 25, 2019 Awesome, now to figure out how to cancel a trouble ticket... 1 Link to comment Share on other sites More sharing options...
MichRX7 Posted November 25, 2019 Author Share Posted November 25, 2019 Thanks @TheDucks for the exact page number. I was opening the manual when your reply popped up and took me right there. Crisis averted for now, lol... Link to comment Share on other sites More sharing options...
Orville Posted November 27, 2019 Share Posted November 27, 2019 On 11/25/2019 at 1:23 PM, MichRX7 said: Awesome, now to figure out how to cancel a trouble ticket... If you got an e-mail from the Help Desk stating they got your info and sent y0u a ticket nimber in that e-mail, just send a reply back and tell them you resolved it with a Controller Full Reset and no longer need the ticket open. I seem to recall that's how it worked when I had put in one a long time ago. Wouldn't think that would have changed. Link to comment Share on other sites More sharing options...
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