lsufiregal Posted December 13, 2018 Share Posted December 13, 2018 Hi! I am new here and we have a Pixie16 that we followed set up instructions for but it the device only comes up as unknown device. I have searched the forum and the general consensus has been to update software. I am using v4.3.24 which should be sufficient, but still, it will not recognize the device which means the Cosmic Color/Pixie Config button is grayed out and unavailable. I am stuck at this point and don't know where to go. Initially when I went to the SE a handful of bulbs on the 50 bulb strings were working, but now nothing is working. Can anyone point me in the right direction? Link to comment Share on other sites More sharing options...
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