Confused1 Posted July 22, 2018 Share Posted July 22, 2018 Ok folks it may be me but here is my situation: I am running S5 and importing a Superstar sequence into my other sequence. On the visulizer it looks perfect but when I hook up my alphapix 16 controller and run the program, it only controls 1 ribbon. I imported the sup file properly onto the superstar line in my sequence so I am not sure what is not correct.Help time is running out.... Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 23, 2018 Share Posted July 23, 2018 I first want to determine the environment you are running. If you are importing a visualization into SuperStar it sounds like you are using S4. If you are running S5 then you would create a Preview in the S5 sequencer and then the Sequencer would launch superstar and superstar would use the Preview. Which of the above describes what you are doing? Link to comment Share on other sites More sharing options...
Confused1 Posted July 23, 2018 Author Share Posted July 23, 2018 Ok my bad. It is S5. The preview I created has a CCR tree and it runs fine when I get the SUP file loaded into the sequence. However when I hook up the controllers and actually try to run it only ribbon 1 works. Link to comment Share on other sites More sharing options...
k6ccc Posted July 23, 2018 Share Posted July 23, 2018 First thought is that the configuration of the AlphaPix does not match that of the Preview (or the Visualization file if SuperStar was configured via that method). Link to comment Share on other sites More sharing options...
Confused1 Posted July 23, 2018 Author Share Posted July 23, 2018 I talked with Mark while in Mesquite last week and he said to highlight the line in my sequence that had Superstar in it, then hit the SS button in the tool bar, when superstar opens, then open my sup sequence. I did all that. Then he said just close SS, it would ask if I wanted to save the sequence and I said yes. It automatically imported the sequence to the highlighted row. Then I tried to play it and only 1 ribbon would play. Link to comment Share on other sites More sharing options...
Confused1 Posted July 23, 2018 Author Share Posted July 23, 2018 First thought is that the configuration of the AlphaPix does not match that of the Preview (or the Visualization file if SuperStar was configured via that method). I have S4 on another computer and imported the SUP file to that version and Hooked it up to the same controller and everything worked fine. It is just S5 that is not right as far as I can tell. Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 23, 2018 Share Posted July 23, 2018 Double check the Preview in the S5 Sequencer, how is the addressing setup in the S5 Sequencer Preview? Link to comment Share on other sites More sharing options...
Confused1 Posted July 24, 2018 Author Share Posted July 24, 2018 Each ribbon is set an individual DMX universe. Ex: ribbon 1 is universe 1 with 50 pixels, ribbon 2 is universe 2 and so on. Is this what you wanted to know? Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 24, 2018 Share Posted July 24, 2018 Yes, that is what I was wondering. If I understand what you are saying in the first post, the effects are rendering to the S5 Sequencer screen properly, but when you play them from the S5 Sequencer to your actual lights, only the first ribbon is working. Is that what is happening? Link to comment Share on other sites More sharing options...
Confused1 Posted July 24, 2018 Author Share Posted July 24, 2018 That is correct Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 24, 2018 Share Posted July 24, 2018 I would expect this would be an S5 Sequencer bug. Please attach your .loredit file and I will send it to Matt Brown. Link to comment Share on other sites More sharing options...
Confused1 Posted July 27, 2018 Author Share Posted July 27, 2018 Not sure how to attach the file, it says I am only allowed a file size of 501.76kb and the file is much larger than that. Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 27, 2018 Share Posted July 27, 2018 If you have a way of creating a zip file, try doing that. Link to comment Share on other sites More sharing options...
Confused1 Posted July 27, 2018 Author Share Posted July 27, 2018 Even zipped the file is too big Link to comment Share on other sites More sharing options...
Confused1 Posted July 27, 2018 Author Share Posted July 27, 2018 how about an email address i can send it to? Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 27, 2018 Share Posted July 27, 2018 Try emailing it to brian@superstarlights.com If that doesn't work we can try using dropbox Link to comment Share on other sites More sharing options...
Confused1 Posted July 27, 2018 Author Share Posted July 27, 2018 file sent Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 27, 2018 Share Posted July 27, 2018 Got the file. I have forwarded it to Matt Brown. Link to comment Share on other sites More sharing options...
BrianBruderer Posted July 27, 2018 Share Posted July 27, 2018 Matt Brown could not reproduce a problem. He suggested checking network preferences and make sure all 16 Universes are defined. Link to comment Share on other sites More sharing options...
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