Hammo131 Posted November 24, 2016 Share Posted November 24, 2016 Hi guys, I have just brought 3 pixel16d V2 and they arrived to day. I have followed the instructions, but none of the 3 units I have are all coming up as unknown units. I am not sure if I have to upgrade the firmware or not. I have tried another computer and the same result, unknown device. I have looked at Youtube and the help FAQ, but appear to be stuck... I am using ws2811 pixel lights from Ray Wu aliexpress store. The Board's LED is constant on and look drivers are current. I was hoping that I would be up and running but, not the case. Regards Hammo Link to comment Share on other sites More sharing options...
basis21b Posted November 25, 2016 Share Posted November 25, 2016 The devices are supported in release 4.3.16 - you have 4.3.14. I suggest that you also confirm your license level of Basic will support what you intend to do. Link to comment Share on other sites More sharing options...
Hammo131 Posted November 25, 2016 Author Share Posted November 25, 2016 Thank you basis21b. That worked. Now If I can 4 strings of lights to work. At the moment when I use SE, I can only get the 4 pixels of the 1st string to work.... I think I might have to upgrade to a better license. Link to comment Share on other sites More sharing options...
default Posted November 25, 2016 Share Posted November 25, 2016 There is a bug in ver 4.3.16 that doesn't allow Pixie Controllers to be added to Sequence Editor correctly. A work around can be found in this thread Link to comment Share on other sites More sharing options...
cdlouke Posted November 27, 2016 Share Posted November 27, 2016 Basic is only good for up to 2 unit IDs. Your Pixie16 requires 16 all on its own. You need to upgrade to at least Advanced, or possibly even Pro to use the Pixel Editor. Link to comment Share on other sites More sharing options...
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