ebrown1972 Posted December 11, 2015 Share Posted December 11, 2015 I have been a customer of LOR since 2012. Approximately 3 times I needed to contact customer service. In those 3 times their customer service has went above and beyond for me. I have said it before and I will say it again. LOR has the best customer service of ANY company I have ever dealt with!!!! I have considered purchasing other equipment from other vendors but with LOR's great customer support I think I will continue with this company. I have seen people complain of LOR's price but I am willing to continue to pay a little more for great products and the great support that comes with their products. Keep up the good work LOR!!!!!! You have made me a very happy customer once again!!!!!!!!! 1 Link to comment Share on other sites More sharing options...
DougP Posted December 11, 2015 Share Posted December 11, 2015 200% Agree!!!!!!!!!!! Link to comment Share on other sites More sharing options...
worksopian Posted December 11, 2015 Share Posted December 11, 2015 Gotta agree also, I had a Mosfet blow on a new CMB24D board right after lights on, they had a new board out to me in just a couple of days thanks to Chuck! The best quality and the best service of any company of any type that I have dealt with! Thanks Light-O-Rama!! Link to comment Share on other sites More sharing options...
Tony Shepherd Posted December 11, 2015 Share Posted December 11, 2015 I agree totally Link to comment Share on other sites More sharing options...
plasmadrive Posted December 12, 2015 Share Posted December 12, 2015 I've always had great Customer Service from LOR.. Link to comment Share on other sites More sharing options...
Old Sarge Posted December 12, 2015 Share Posted December 12, 2015 I had a problem a while back....sent customer service a message open a ticket.... Had a answer that solved my problem in less then 15 minutes.... I dont know what took them so long... 1 Link to comment Share on other sites More sharing options...
Marty Spain Posted December 12, 2015 Share Posted December 12, 2015 I have been a customer since 2006. They have been great! I agree 100 percent! Marty Link to comment Share on other sites More sharing options...
vdipaola73 Posted December 12, 2015 Share Posted December 12, 2015 I had to use there customer service twice. Both times it was stellar. I had a 10w flood and a CMB24 fail the day before a Halloween show for my sons school. They shipped both items overnight with no questions asked and I sent back the faulty ones the next day. I would have been screwed. Link to comment Share on other sites More sharing options...
Cdanna77 Posted December 12, 2015 Share Posted December 12, 2015 I hope all of the above is true. I have 2 controllers that need to to go in for service after Christmas is over. But I'm not worried. Thank you LOR. Link to comment Share on other sites More sharing options...
Orville Posted December 12, 2015 Share Posted December 12, 2015 Definitely agree! Link to comment Share on other sites More sharing options...
dgrant Posted December 12, 2015 Share Posted December 12, 2015 So very few companies have such great customer service as does LOR. Truly, so many others could learn valueable lessons from them. Link to comment Share on other sites More sharing options...
Wayne K Posted December 14, 2015 Share Posted December 14, 2015 I have to agree with the great customer support. I ordered the 8 pack rgb floods in the summer sale and did not get around to using them until last week and hooked a few up here in the house to get some programming time on them. So Sunday I decided to put them out in the yard and light the house a little. My trial run was all on white and as I checked them all I had one that was green. So after swapping the flood out, the new one worked ok. So I filed a trouble ticket last night at about 5:15 pm and at noon today I had a ticket report that they shipped a new flood out. WOW! That is excellent service in my book.Thanks LOR for the excellent service. Wayne K Link to comment Share on other sites More sharing options...
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