SuperStar Application not opening

[schenery]

Hi

 

Someone else might have also had this issue and looking for thoughts on what to check next to get this working...

Just did a fresh install on a Win7 64bit PC of the S4 + SuperStar Sequencer add on. Installation was fine, Application licensed, applications open except for the "Light-O-Rama SuperStar Sequencer" application (File Version of the EXE is 4.1.0.2). Mouse point changes for a couple of seconds and nothing appears.

Event Log attached but is just indicating that the Application Crashed.

I have never opened the application and this is a fresh install on this PC.
Changed "C:\Program Files (x86)\Light-O-Rama" to have "Everyone" with full rights to take out permission issues.
Unblocked the downloaded exe via properties and then installed.
Installed as an admin, user is an admin

 

Not sure what to do next, does anyone have any ideas?

Thanks

Steven
 

Report.pdf

[BrianBruderer]

Yes, this is a known issue. It will be fixed in the next release. But until then the workaround is:

 

1) Uninstall v4.1.2

2) Install v4.0.38 (available towards the bottom of the software download page)

3) verify that superstar launches

4) Install v4.1.2 on top of v4.0.38

5) verify that superstar still launches

 

Sorry, for the inconvenience this bug has caused.

[schenery]

Hi Brian

 

Thanks for your response. I can confirm that the steps above resolve the issue.

 

Thanks

 

Steven

[TommyConnolly]

Great I have the same problem let me see if this fixes it.   The only difference is mine was working until last night in version 4.1.2    ...............Thanks in advance

[LarryDrumAZ]

Also confirmed the workaround works.