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Bad purchase experience with KUTOP international


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Posted

These folks did not send me what I ordered.

They admitted their error.

They offered a (very) small partial refund.

I asked them to send the correct items and I offered to return the incorrect ones.

I asked for a refund and again offered to return the incorrect items.

They stopped responding.

 

The matter is in claim status with Paypal.

 

T

 

 

 

 

Posted

Can never go wrong with PayPal, you will get your refund.

Posted

Can never go wrong with PayPal, you will get your refund.

Sounds good.

 

I have never had to do a claim.

 

T

Posted

Well...

 

Paypal wants me to return the items to CHINA which will cost 2/3 of what I paid already for the wrong items.

 

I am not happy with paypal or Kutop International.  :(

 

T

Posted

What did you get in error, maybe someone else might want them?

Posted

Well...

 

Paypal wants me to return the items to CHINA which will cost 2/3 of what I paid already for the wrong items.

 

I am not happy with paypal or Kutop International.  :(

 

T

tell PP that you would be happy to send them back at the expense of the vendor who made the mistake.  Their mistake is not something you are willing to pay for.  Explain that this is not a part gone bad.. but a screwup

  • 2 weeks later...
Posted

Here's the final verdict:

 

Kutop refused to send my property or refund my money.

 

Paypal said they would refund my money but I had to return the error items with tracking. It would

have cost 42 dollars to ship to china.

 

Bottom line: Paypal does not refund return shipping for non Ebay purchases. BEWARE!

 

T

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