Jump to content

LOR moniter/ control panel keeps freezing and stopping show?


gazza554
 Share

Recommended Posts

the show and sequence works fine, but eveery now and then the lor moniter and control panel will just crash and i need to either restart comp or put in sleep mode and start back up to get it working again?

i have updated the lateset software and it still does the same?

can someone tell me what im doing wrong please?



thanks

(edit) - i have just found i dont have to restart to get it workin but i still have to unplug the usb and replug it back in? thanks

Link to comment
Share on other sites

i think so yes but i will re-download them just in case

edit - just downloaded new software, we will see how it goes on tomorrow nights show

Link to comment
Share on other sites

Hi Mountainwxman

I too have this problem. Can you tell me where to download the updated USB drivers and is there a way I can check my PC to determine if I have the updated USB drivers installed, i.e. the version of a particular file, etc.

Thanks

Simon

Link to comment
Share on other sites

i have all the updated drivers/software

and stil i started the show again and still the same is happening?

when i go into windows tals manager after the show freezes, it says "not responding" as if it has just crashed?

please help me? (Dan are you there? lol)

thanks

Link to comment
Share on other sites

I updated the USB drivers yesterday but this didn’t fix the problem. I therefore removed the USB connector and changed to the DB9 Serial Port adapter. This appears to have been a successful workaround, as the LOR software didn’t miss a beat all night when connected to the DB9 serial adapter.

Regards

Simon

Link to comment
Share on other sites

well unfortanatly i dont have a serial adabter as im on the laptop, also if this helps im using the light linkers and the laptop is not wired straight to the board?

dont know if thats any difference but the software still keeps crashing

Link to comment
Share on other sites

LightORamaDan

It does sound like a USB problem. If you have upgraded to the latest USB drivers and this is continuing to happen then I do not have a good answer for you. Have you tried different USB ports on the laptop?

Link to comment
Share on other sites

no not tried that so will take i look, i only thought it was a software problem because it was not responding and i dnot see how hard ware can cause this. but i kno nothing about computers tech bits anyway so i; see how a different usb prt goes on tomorrow nights show

thanks and il keep you all up to date on if it solves the problem

Link to comment
Share on other sites

ok tried a new usb port and still the same happened, only thing is, it was going perfect, then the show came on perfectly, after the show finished, the lights came back on normal but some channels did not turn on until the first colour change (after 1 minute) then they all came on, but after a few min's all the lights turned off. so i unplugged the usb and plugged it back in and it started working again, so it does seem to be a usb fault, i tried a new usb that time so il try another one now. (only one left so i hope it works, if not, what do i do then? lol)

thanks all

gary



edit - nope it still keeps freezing just noticed though. i took out the fm modulator from the headphone jack and it went off after that? just wondered id this could be anything to do with it?

Link to comment
Share on other sites

If you have a second computer and try to plug the USB adapter and still have the same problem, then you got the malfunction adapter, it is the cause make the system become unresponse/hang.

NgocHong,

Link to comment
Share on other sites

The main cause your system hang is because there is a conflict between your system and the USB adapter which is we need to identify first to see which one. If it is not the adapter then we can diagnose your system, but now you dont have which make the matter a little complicate. Give me a minute to think.

NgocHong

Link to comment
Share on other sites

Click Start->(right click)My Computer->Manage. This will bring the Computer Management window up. On left hand window double click the Device Managager. Then click the + sign next to Universal Serial Bus controllers It will look similiar the attach image.




Attached files 146253=8607-untitled.bmp

Link to comment
Share on other sites

hi, trying another already tried usb port tonight, hopefully will work.

cant see any "!" at all but here is the screenshot anyway

thanks


Attached files 146315=8610-usb (Medium).bmp

Link to comment
Share on other sites

Do you receive any error when this happened? Have you applied window lastest update? When you play the show, did the laptop run on batery? How long have you got the laptop?

Link to comment
Share on other sites

From the picture, it seem that the USB Serial Converter which is the LOR USB device attach to the USB Root Hub. Right click and select Properties. when the properties window up, if you see any tab Power Management, click it and check to see the option Allow the computer to turn off this device to save power is checked. If it checked, then uncheck it. This option allow the device to turn off the power if it idle for a period and created the device power drop below the requirement which caused the software stop responding.

NgocHong

Link to comment
Share on other sites

ahh ,well the usb root hubs was checked for power saving but seriel converter wasnt, so i unchecked all the root hubs to see how it goes now, thanks

Link to comment
Share on other sites

nope still keeps freezing but i think it is deffo to do with the usb, as when it freezes and says "not responding" i unplug the usb and put it back in and it works, so i think i might switch the cat5 cable inside the light linker to the ohter cat5 input on the sender to see if that makes any difference, as i cant think of anything else?

Link to comment
Share on other sites

when the problem happened and you deleted the application in task manager, dont unplug the device. If you still be able to access the Device Manager, check to see any yellow (!) appear right by USB Serial Converter device. If yes, right click at it and select Properties. In General tab, under the Device status, write down the error and post here for me.

NgocHong

Link to comment
Share on other sites

I forgot to ask, do you enable your system to screen saver or enable your system power enter standby or hibernate mode. If you did, disable them. Somehow during playing the show, the communication between the LOR software and the device became lost which cause the system hang.

NgocHong

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...