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Greg
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lastnight I ran a test the hardware recognized one of the units as a pc unit it is acutally a 16 d unit. show ran fine, did another test today and the unit now is not recognized at all it will pass the signal thru. on the network it is unit two... i can see unit one and unit three. I swapped out all the cables still not working. Any suggestions?



greg

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Guest wbottomley

Greg wrote:

lastnight I ran a test the hardware recognized one of the units as a pc unit it is acutally a 16 d unit. show ran fine, did another test today and the unit now is not recognized at all it will pass the signal thru. on the network it is unit two... i can see unit one and unit three. I swapped out all the cables still not working. Any suggestions?



greg

Try running a show and see if it works. If it doesn't, we'll go from here.
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tried running a show with same results. reset boardseveral times, swapped cable tried phone cable. since last night nothing had been changed at all. pulled unit from display to work on inside.

(edit) the led continues to blink when power is applied to unit

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DerrickHoffland

If you connect it directly to your PC with no other units attached, does the hardware utility recognize it?

What version of the hardware utility are you running?

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tried connecting it directly to the computer still no luck... I have the latest version 1.6.6 of the hardware utility.



greg

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DerrickHoffland

Try changing the unit id to something up higher on the dial.

Also try changing the CAT 5 to the other jack (unlikely if it was passing the signal through before)

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DerrickHoffland

By resetting it, I take it that you set the unit ID to 00, powered it up for 10+ seconds, removed power, reset the ID to something else and tried to recognize it again.

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I believe setting the unit id to 0 0 and then powering it on will reset it. Not sure though.

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I had one acting about the same way, I had to get a cat 5 cable with a slightly bigger end (another brand) seemed that the cable I had would not connect all the pins.

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The funny thing is it worked fine the day before. Nothing at all was moved. I don't think it could have come unseated that easily. also I am using other of the same cable and there aren't any problems.

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I'd check the soldier on that controller (possible one is just loose enough) Start with the ones on the ICs and the jacks. Also, have you tried reseating the processor?

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joneslights wrote:

I'd check the soldier on that controller (possible one is just loose enough)

(must not make jokes about innocent typos... must not make jokes about innocent typos... must not, oh what the heck...)

If there's a soldier on the controller, tell him to get off it, he'll probably squish it :P.

Seriously, a few things to check:

Connect the controller to the computer all by itself and run the HWU.


  • Is the LED steady or blinking?
  • If it's blinking, you have a major comm problem. Try a known-good cable. Still blinking? could be a defective board. Without comm, there's little else you can try, if the reset you said you already tried didn't work...
  • If it's solid, do a refresh. Is the board recognized?
  • Try controlling the lights with the HWU. You can type in the unit # directly if it can't be found in the refresh. If lights can be controlled, it will probably still work in your show (the show controller only talks to the boards, the boards don't need to talk back to it, unlike the HWU...


-Tim

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Tim Fischer wrote:

joneslights wrote:
I'd check the soldier on that controller (possible one is just loose enough)

(must not make jokes about innocent typos... must not make jokes about innocent typos... must not, oh what the heck...)

If there's a soldier on the controller, tell him to get off it, he'll probably squish it :P.






OK, OK, so it's getting late. Hey, maybe that's the problem he is squishing it.



Note to self: Check typos BEFORE hitting send.
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Tim,

Tried all the above still nothing. Contacted LOR Support, I am working with them to try to figure things out. I want to thank everyone for their help. I will keep everyone posted on this.



greg

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Greg wrote:

Tried all the above still nothing

I was actually hoping you'd post the answers to the questions so we could guide you better. There's just so many variables otherwise...

-Tim
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The LED continues to steadily blink, no steady LED at all. the unit is hooked up directly to the computer. I tried multiple cables including the ones that are still working with the rest of the network. I also tried a phone cable from the first unit to the problem unit. The board worked fine last night. When I set everything up yesterday during the day I ran the hardware utility just to see if I can see the controllers. It found all units, the problem unit which is a CTB-16D came back as a PC board, but the show still ran fine. I also tried to control lights with the HWU but that didn't work. I can't assign a unit number to the controller because the HWU doesn't see it. To me it is a major COMM problem. I did have that unit hooked up a few weeks before setting everything up and had no problems.

greg

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Yeah, that does sound like an LOR support issue. Good luck...

-Tim

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Is it the only one connected?

If you know the unit number, try reloading the firmware with the newest known.

If you were near me, I'd let you borrow one :P

Greg

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joneslights wrote:

Is it the only one connected?

If you know the unit number, try reloading the firmware with the newest known.

If you were near me, I'd let you borrow one :P

Greg


If he has a blinking light, he doesn't have comm, and without comm, no way to download firmware...

-Tim
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