Robin Posted November 23, 2007 Author Share Posted November 23, 2007 To quote an old commercial:"I LOVE YOU MAN"!! Link to comment Share on other sites More sharing options...
LightORamaDan Posted November 23, 2007 Share Posted November 23, 2007 Robin,I forgot that the programmers were off today (I forgot that some people get the day off. The folks in shipping/support do not get days off!) .... sorry. It will be Monday before we can get at this .... Sorry for the delay.Dan Link to comment Share on other sites More sharing options...
Robin Posted November 23, 2007 Author Share Posted November 23, 2007 Ok Dan, I understand.Just to up date you, even doing it manually still results in problems.I keep checking and rechecking when something does not come on or stays on in the hope that is my error but no such luck. Sorry for being such a pain.Robin Link to comment Share on other sites More sharing options...
Robin Posted November 24, 2007 Author Share Posted November 24, 2007 Dan,I have the USB485, currently I have just one CAT5 cable coming out of it but see there is open slot. Do you think spliting the controllers with another CAT5 would make a difference? Link to comment Share on other sites More sharing options...
LightORamaDan Posted November 24, 2007 Share Posted November 24, 2007 I would keep a single run. Link to comment Share on other sites More sharing options...
robert cox Posted November 26, 2007 Share Posted November 26, 2007 robin,our lights went on sat night, and we had the same exact issue, all localized to one board, the last one in the line ,i have changed the boards around and the cables with no luck, it does fix it self after about 5 songs though,as a temp fix, wait til the first song in your show starts, about 5 seconds in unplug the data cable that runs from your first 3 boards to the last 3 or how many more you have left , wait ten seconds then plug it back in, this forces the boards to recommunicate with the computer, hope this helps for nowbob Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 Robert,Been there done that and it does not work. All of my songs get messed up from the first to the very last. In fact Porky Pig comes on with his that's all folks and all that is lit is his mouth. Guess it reallly is all!!:shock: Link to comment Share on other sites More sharing options...
JeffBlan Posted November 26, 2007 Share Posted November 26, 2007 I'm not using LORII this year but I was experiencing some strange issues (lights coming on when not wanted) when using the USB adapter (used serial last year but it doesn't work anymore).I updated the drivers with the latest from the http://www.ftdichip.com website and I have not seen the problems since. They have more updated drivers then what was sent on the CD when I ordered the new USB adapter (just got it last week).Not sure if that will help but thought I would mention it. Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 Dan, knows what it is and said he would have the fix today.Just to let you know what kind of company he runs, we were trouble shooting this problem at 10pm on Friday night. That my friends is the reason I choose LOR products over the other companies. Link to comment Share on other sites More sharing options...
Joe V Posted November 26, 2007 Share Posted November 26, 2007 Robin wrote: Dan, knows what it is and said he would have the fix today.Just to let you know what kind of company he runs, we were trouble shooting this problem at 10pm on Friday night. That my friends is the reason I choose LOR products over the other companies.Amen to that!!!! Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 Well I may have egg on my face.I have sent a PM to Dan asking him if someone (not mentioning names) had two controllers set at the same Unit ID # would the results be what I am experiencing?I don't want to name names here. Far be if from me to spread rumors. However, I know this guy who was making some light repairs and turned on Unit 27 channels 5 & 6 and when he went over to work on the wireframe he looked up and channels 5 & 6 were on with controller #26. Well "HE" told me he went back and turned off #27 and looked outside and everything was off. So went to his box and found that he had set two boxes with the same Unit ID number. Evidently he had forgotten to reset them.Think I will have a talk with that idiot until Dan replies to my PM.:X Link to comment Share on other sites More sharing options...
Ed.Faranda Posted November 26, 2007 Share Posted November 26, 2007 So, is this problem resoved? Does it happen if you have less than 6 controllers?Just want to know. Going live in 2 days... Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 No not resolved. Dan, said that he thinks it is still something else and they are working on it right now. May be tomorrow before they are finished. Link to comment Share on other sites More sharing options...
Guest wbottomley Posted November 26, 2007 Share Posted November 26, 2007 Robin... about customer service. Dan and I were working on mine Thanksgiving night 10-11pm. That my friends is a person dedicated to his company and customers. Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 Same thing last year on Thanksgiving night. He actually called me. Sent out equipment to me overnight Sat. delivery last year. Link to comment Share on other sites More sharing options...
Robin Posted November 26, 2007 Author Share Posted November 26, 2007 Well Dan was right as always. The idiot was only half an idiot because the problems still exist. Oh well another manual show night. Link to comment Share on other sites More sharing options...
Tim_L Posted November 27, 2007 Share Posted November 27, 2007 Yes, Dan's customer service is second to none!I will be a loyal customer for life. Link to comment Share on other sites More sharing options...
Ed.Faranda Posted November 27, 2007 Share Posted November 27, 2007 Funny.... My show ran great last night....Am I missing something....(Not that I am complaining) Link to comment Share on other sites More sharing options...
Robin Posted November 27, 2007 Author Share Posted November 27, 2007 Ed your problem, I believe, was with one controller. Mine is with all 27!One thing for certain running the show manually is no fun. I haveyet to walk around and look at my display. Link to comment Share on other sites More sharing options...
Ed.Faranda Posted November 27, 2007 Share Posted November 27, 2007 I haven't had a problem. It maybe because I am only running two shows right now and only have four controllers. But, I am about done with another sequence....Nonetheless, I will update once Dan releases it. I always like to stay current on software.Another great thing about LOR Customer service, unrelated to this problem. But, during the weekend my SERIAL-RS485 connector got busted. With a little work, tape and bubble gum I was able to get it working again. But, as long as I have my cable positioned correctly it will work.Anyway, I called LOR yesterday in a panic and thanks to Mary and Brian in customer service I should have a replacement connector today or tomorrow. YOU GUYS ARE GREAT!!One thing for certain running the show manually is no fun. I haveyet to walk around and look at my display. You're right, probably not fun running a show manually! I wouldn't want to do that. Link to comment Share on other sites More sharing options...
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