jajohnson Posted November 12, 2012 Share Posted November 12, 2012 Added a 2nd controller and have assigned an ID to both. The new controller works but is ID'd as "'Unknown Device"? I can access both controller on the HW Utility, but am not able to run a show using both controllers. Only1or the other will perform, depending on which one I select in the HW Utility after a network search. Any suggestions??? Link to comment Share on other sites More sharing options...
bisquit476 Posted November 12, 2012 Share Posted November 12, 2012 A little more info is needed, what model controller?, what level of software, i.e. basic, advanced, etc?, what assigned ID did you use?, what is the max ID level in the HU? Link to comment Share on other sites More sharing options...
jajohnson Posted November 12, 2012 Author Share Posted November 12, 2012 I am running XP.I have a basic license and am running v2.9.4. My initial controller that I have been using for 4 years is a LOR1602w http://store.lightorama.com/ba16chpa.html and my addition is a CTB16PC http://store.lightorama.com/reseadct.html. I bought the second controller several months ago, but just unboxed it yesterday, after building a waterproof enclosure to house both controllers. I tried several times to set the CTB as ID 02, because the older controller is still from the factory as 01, but was not able to get it to accept the function, so I named it 01 and the older model 02. I was able to access both controllers through HW, with the drop down box, but the CBT comes up as unknown device and the older controller has the new controllers model name, if "I am seeing this right. I set the Max ID to 4(41) to speed the search function as directed in the manual. Now when I run a show, the sequence is only run by one controller at a time, not in conjunction. If I have the CBT in the HW dropdown when I exit before I enable a show, that is the controller that runs and visaversa. Hope this gives youa better idea. Link to comment Share on other sites More sharing options...
Dave Pursel Posted November 12, 2012 Share Posted November 12, 2012 Based on what you said in your second post, your having problems setting the controller id to 2. Are you aware that only one controller can be connected at one time when setting the id? Link to comment Share on other sites More sharing options...
jajohnson Posted November 13, 2012 Author Share Posted November 13, 2012 Yes, after a couple of times trying, I did figure that out, after reading the instructions. I haven't tried again today. Lots of rain. Does it matter which unit is ID 01 as long as the other is 02 and the nic is connected to 01 when trying to run a show? Another thing I wondered, is about the compatibility of the LOR1602w with the newer CBT unit? When I bought this one, I did not see any problem in the item description. I don't think it is a bad nic or RJ USB adapter because the HW sees 2 units but cannot ID one of the units by model #. I don't think there is an issue with any one controller, as both work as a standalone, they just do not seem to want to communicate. Link to comment Share on other sites More sharing options...
Jerry Posted November 13, 2012 Share Posted November 13, 2012 They will work fine together, I have some of each. When in the HWU you can ONLY have one controller connected at a time to set the unit ID. Don't have the two daisy chained together. Set the ID for one then unplug it(cat 5) , plug in the other and set ID for it. On my 1602W's the ID can't be set with the HWU, you have to go in on the board and set the dials to the ID you want. Hope this helps. Link to comment Share on other sites More sharing options...
jajohnson Posted November 13, 2012 Author Share Posted November 13, 2012 Thanks I'll give it another shot tomorrow Link to comment Share on other sites More sharing options...
Max-Paul Posted November 13, 2012 Share Posted November 13, 2012 Dont forget to remove power after changing the switches. Controller needs to reload the switch info. Can only do that at each power up. 1 Link to comment Share on other sites More sharing options...
jajohnson Posted November 13, 2012 Author Share Posted November 13, 2012 Good call, I don't believe I tried that Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 Still not able to get the 2 controllers to work together. Each is id'd on HW srceen. HW utility shows found 2 units, 1 unknown deice which is depicting the new unit and the old unit is identified as the new units part# after a network scan. The old unit is named unit 2 and the new unit #1. Any help is badly needed. I am in emergency mode to be running by thanksgiving. Link to comment Share on other sites More sharing options...
Max-Paul Posted November 18, 2012 Share Posted November 18, 2012 Lets go back to almost ground zero. What happens when you try each one by its self. Just one controller at a time with the network cable attached. What do you get for controller #1. And what did you get for Controller #2 when the cable it attached to it. Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 If I scan and connect to each controller separately, they work fine. Controller 1 is the new unit, but is id'd as (unknown device??) Contrller 2 is the older unit is id'd as the part number of the newer unit (CBT). When playing a show, only the controller that was last in the HW Utility window, is the conroller the displays the sequence.When playing a show, only the controller that was last in the HW Utility window, is the controller the displays the sequence, when scanning both connectedI found this post a little while ago. Could this apply to me also? Link to comment Share on other sites More sharing options...
bisquit476 Posted November 18, 2012 Share Posted November 18, 2012 Is the new controller a G3? I heard on another post about the G3's needing S3 to work correctly?. But I don't know for sure. Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 No it is a CTB16PC Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 Was this what you were looking for. I am not sure what G3 is referring to Link to comment Share on other sites More sharing options...
Jerry Posted November 18, 2012 Share Posted November 18, 2012 The board inside your new controller, is it green (gen. 2) or is it blue (gen. 3).Have you contacted LOR yet ? Did you close the HWU before you run the show ? LOR can have only one thing running at a time , for the show to run correctly ( to my understanding ). Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 The light is green on the CBT unitYes HW was closed It won't allow the use of the port for 2 operationsI havent contacted LOR yet, just using the forum Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 I just tried a couple times to enter a Trouble Ticket at LOR and got an Error #403 both times Link to comment Share on other sites More sharing options...
Don Posted November 18, 2012 Share Posted November 18, 2012 Is the new controller a G3? I heard on another post about the G3's needing S3 to work correctly?. But I don't know for sure.A G3 controller will work just fine with S2 software.You won't be able to adjust the custom dimming curves with the S2 software, and it may show as "Unknown Device" in the Hardware Utility. The actual running of the show, no issues. Link to comment Share on other sites More sharing options...
jajohnson Posted November 18, 2012 Author Share Posted November 18, 2012 Hey Don, Got any ideas? Link to comment Share on other sites More sharing options...
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