ebrown1972 Posted October 23, 2012 Share Posted October 23, 2012 I ordered a controller and a mini director on October 13th. I called and talked with LOR about my order on the 16th of October. I was told they have it and were getting ready to ship it out. On October the 19th I received the ups tracking number but each time I check the status of the tracking number it only shows that billing information has been received. Anyone else having the same issue? Also it does not appear that me credit card has been charged yet. I was just wondering if it`s normal at this time of year to have these types of problems with orders? Billing information received has been showing going on 5 days. Link to comment Share on other sites More sharing options...
ebrown1972 Posted October 23, 2012 Author Share Posted October 23, 2012 Ups claims its a problem with the Lor and I tend to think that might just be the case due to my credit card not being charged for the order yet. I cant imagine the package showing up at my door tomorrow (which tracking shows to be the scheduled delivery date) without my credit card being charged. Although that would be great lol!!!!!! Link to comment Share on other sites More sharing options...
frozentundra52 Posted October 23, 2012 Share Posted October 23, 2012 Last year for my starter package my Paypal payment was in pending status until they shipped it. Link to comment Share on other sites More sharing options...
Don Posted October 23, 2012 Share Posted October 23, 2012 Dan mentioned a while back (week or so?) that they were still working to get orders from the Summer Sale out the door. Add to it they are getting into the busy season, and things slow way down.(If it makes you feel any better, I've had orders pending a while now myself.) Link to comment Share on other sites More sharing options...
ebrown1972 Posted October 23, 2012 Author Share Posted October 23, 2012 I contacted LOR and found out what the problem was. For some unknown reason the credit card transaction was denied. They tried the same card again today and the transaction went through. Odd!! Anyway I received an email from light o rama showing that the items have been sent. In the next 12-24 hours the blling information should change to show that the item has been picked up. Cant wait for it to arrive. I'm ready to start having some fun with this stuff!!!!!!! Link to comment Share on other sites More sharing options...
ehgilman Posted October 24, 2012 Share Posted October 24, 2012 Last year for my starter package my Paypal payment was in pending status until they shipped it.This is what I am going through right now. Paypal is showing, "Pending arutherization".. ???? This is My first one as well. I purchased the software a month ago, and only have 4 sequences made. I don't want to put alot more effort into sequenses if I can test them on the controler.... :-( I can seem to find anything on the LOR site to let me know where my order stands either. Link to comment Share on other sites More sharing options...
ehgilman Posted October 24, 2012 Share Posted October 24, 2012 Dan mentioned a while back (week or so?) that they were still working to get orders from the Summer Sale out the door. Add to it they are getting into the busy season, and things slow way down.(If it makes you feel any better, I've had orders pending a while now myself.)Still working on orders from the summer sale??? The store pages said alow 3-5 days... not months!!!! Sounds like they need to hire more help.... ;-) Link to comment Share on other sites More sharing options...
ebrown1972 Posted October 24, 2012 Author Share Posted October 24, 2012 All I did was give them a call this morning around 10am eastern time and I got right through to them. I gave them my order number and they had my question answered in just a few minutes and got it all straightened out and my package is now in transit. Give them a call. They were real friendly to me and helpful. Good luck to you. Hey at least you have a few sequences done. I have not even started on one and figure I may purchase a few this year and work on my own all next year. Link to comment Share on other sites More sharing options...
stanward Posted October 25, 2012 Share Posted October 25, 2012 Haven't received my summer sale order yet..... crossing my fingers and toes! Link to comment Share on other sites More sharing options...
TJ Hvasta Posted October 25, 2012 Share Posted October 25, 2012 Stan, pick up the phone and call them. Link to comment Share on other sites More sharing options...
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