RealBJ Posted November 23, 2011 Posted November 23, 2011 Help, Newbie here, just received my basic plus getting started packadge and the USB485 Communication Adapter is missing! I caled the company & left a message, I emailed as well. I am freaking out, they remebered the instruction booklet but no adapter or usb cord. What should I do!Thanks in advanceBJ
Dennis Laff Posted November 23, 2011 Posted November 23, 2011 where are you located i have extras.Dennis Laff
Dennis Laff Posted November 23, 2011 Posted November 23, 2011 if u can't get one from lor soon i could send you one on friday pm me Dennis Laff
kcny Posted November 23, 2011 Posted November 23, 2011 Recently LOR forgot the strain relief in my enclosure. I emailed them and the same day Dan emailed me to say he would make it right.The strain relief was shipped out to me the next day.
fordsbyjay Posted November 23, 2011 Posted November 23, 2011 LOR has great service and will fix the problem. I imagine they are bowed up right now and hopefully they will get back to you soon.
RealBJ Posted November 23, 2011 Author Posted November 23, 2011 Wow! got a call back tonight for Mike with Wow lights 9:30 pm the night before Thanksgiving my time! Amazing customer service!!!! They are shipping my my new adapeter Friday overnight, I can't say enough how amazing this is, the best experience I have ever had with a comapany so early on.Again Thank you Mike & Wow Lights, Truly Amazing customer service!!!
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