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emails from LOR going to Junk Folder??


jimswinder

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I just noticed I had thread notifications in my Junk folder from LOR.

anyone else notice this?

I had several (6) emails that went to my Junk Folder for thread notifications...except these were from info@lightorama.com instead of the usual support@lightorama.com

did they change something?

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JBullard wrote:

Mine now say Info as well, but they did not go to junk folder
maybe you had the info@ set as safe and mine was new so automatically sensed them as "spam".

Now that I have said they are okay, they are going to my inbox
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Well, that was quick. Yes, the change was intentional.

It would seem that some people "reply" to the email notifications (probably on accident) which then goes back to the support address. Which adds some extra work/hassle for those working the support@ address.

Would be a good idea to update any spam and/or message filters that you have in place.

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LORAdmin wrote:

It would seem that some people "reply" to the email notifications (probably on accident) which then goes back to the support address. Which adds some extra work/hassle for those working the support@ address.

so now the "info" desk will be overwhelmed!! LOL

can't make it a "no-reply" type of email?
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So, someone thinks they can reply to a thread by replying to the email?

Or..they just take that as an opportunity to inquire about the status of their order...or mention a software issue they are having..

Go figure..

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DonFL wrote:

So, someone thinks they can reply to a thread by replying to the email?

newbies...

we were all there once...

Yeah I know...I am STILL there!!! :D
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Don,
Some folks think that very thing, that they can reply to the message by just hitting reply from their e-mail client.

Now I've hit reply accidentally from time to time when I meant to hit the "delete" option, but always cancelled the e-mail because I knew I wasn't responding to the forum messages.

If I were LOR I would set up an e-mail account in this manner, it would all be automated so noone would even have to worry about any incoming e-mails from what the forums e-mail sends out.

I'd have an noreply@lorfurms.com and then have an automated filter that would DELETE any replies immediately that would have that noreply@lorforums.com address in the respose.

That way noone is monitoring the noreply e-mail box and it is self-sufficient. And the thread posts should also have a message attached like others that come from these noreply messages, the first line in the message should read: "Do Not Reply to this message, it won't be read or seen by anyone" and then the forum message be posted 2 lines under that.

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